At e Bay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

Who Are We?

We are the Digital Services team within e Bay’s Customer Service Technology organization. Our mission is simple but powerful: empower millions of buyers and sellers by delivering world-class self-service support experiences.

From issue resolution to guidance and information, we make it easy for users to find answers quickly, with minimal friction. As the team behind e Bay’s Help experience, we design, build, and operate intelligent, personalized, and scalable systems that put self-service at the heart of customer support.

We’re deeply committed to creativity, tackling challenges, and engineering excellence—and we thrive in an agile, collaborative, and dynamic environment. United, we develop solutions that not only elevate the customer experience but also build the next chapter of support at e Bay.

We look for curious, creative, and collaborative self-starters with a firm grasp of core skills—dedicated innovators who dream big, learn fast, and accomplish goals while enjoying the process.

What You will Accomplish

• Translate requirements into software designs and deliver clean, efficient, extensible, and maintainable code.

• Architect, develop, and deploy highly scalable, resilient, and performant distributed systems and full-stack applications.

• Boost team productivity by identifying and advocating opportunities for process and tooling improvements.

• Anticipate areas of frequent change, and design with flexibility to improve long-term engineering velocity.

• Collaborate with cross-functional partners to deliver innovative solutions aligned with development goals and principles.

• Apply evidence-centered design to ensure features are testable, high-quality, and continuously deliverable.

• Provide technical leadership: code reviews, ADR (Architecture Decision Record) feedback, mentoring, and coaching across teams.

• Identify gaps and systemic issues, propose solutions, shape the engineering roadmap, and drive resolution.

• Lead engineering support, release management, and on-call responsibilities for an always-on 24/7 site.

What you will bring:

• 6+ years of software development with strong CS fundamentals and problem-solving skills.

• Deep expertise with Java (Spring / Spring Boot), Python, and building scalable APIs (REST & GraphQL)

• Proficiency in JavaScript/TypeScript, React, Node.js, and modern web frameworks

• Hands-on experience building features powered by large language models, including timely and tool development, API integration, and validating agent behavior through evaluation, monitoring, and guardrails.

• Solid understanding of databases (Oracle, NoSQL, GraphQL)

• Familiarity with Agile, CI/CD pipelines, Git, and modern engineering practices

• Experience using AI-assisted development tools (e.g., coding assistants, test generation, code review aids) to accelerate delivery while maintaining high code quality

Additional Details

The base pay range for this position is expected in the range below:

$118,800 - $205,600

Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employees will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

e Bay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about e Bay's commitment to ensuring digital accessibility for people with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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