Senior Manager, e Bay LIVE Policy Compliance

About e Bay

At e Bay, we're more than a global ecommerce leader — we're changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We're committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet. Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

About the Role

e Bay LIVE is a dynamic, real-time commerce platform that connects sellers, creators, brands, and buyers through interactive live content. We are looking for an experienced Senior Manager to develop, implement, and enforce prohibited, restricted, and product safety policies on e Bay Live. This role ensures that live content, listings, creator activity, and seller behavior comply with platform policies while balancing business growth, creator engagement, and user experience. This is a high-impact role for a leader who can operate effectively in an ambiguous, fast-paced environment.

The role will represent compliance priorities and business needs for e Bay Live, partnering closely with Product, Legal, Trust, GCX, and Operations to ensure live commerce experiences meet regulatory and marketplace obligations while maintaining strong cross-functional alignment and clear stakeholder communication.

The role reports into the Director, Prohibited & Restricted Items Policy. The position will be based in our Salt Lake City, Utah location. Regular domestic and occasional international business travel is required.

Responsibilities

Policy Compliance

• Own prohibited item and product safety policy compliance strategy for e Bay LIVE
• Partner with operational teams to ensure timely takedowns and enforcement actions in accordance with legal and platform requirements
• Develop, update, and operationalize prohibited item policies globally tailored to live commerce

Cross-Functional Collaboration

• Partner with global Regulatory and Legal organizations on evolving trends and issues
• Work with Product and Engineering to design scalable enforcement tools and workflows
• Collaborate with Trust and e Bay LIVE operations teams to improve detection, response times, and accuracy

Creator and Seller Support

• Educate sellers about our policies to keep creators and e Bay safe
• Contribute to training materials, FAQs, and guidance for e Bay LIVE participants
• Balance enforcement with creator experience to minimize friction

Risk Management & Insights

• Identify emerging risks in live commerce, social selling, and influencer ecosystems
• Analyze trends, metrics, and enforcement outcomes to inform strategy and improvements
• Prepare reporting for leadership on risk, enforcement effectiveness, and compliance health
• Clearly define and communicate business and policy requirements, including data transparency and reporting needs to support effective oversight and risk management
• Support regulatory and policy risk assessments for e Bay Live by identifying gaps, assessing emerging risks, and recommending practical mitigation strategies

Qualifications

• 7+ years of experience in intellectual property compliance, trust & safety, or platform governance
• Seven or more years of experience, preferably in ecommerce, in the areas of policy, program management and/or strategy development
• Outstanding communication skills – oral and written, including ability to deliver compelling presentations to internal and external groups
• Familiarity with AI tools and an AI-first mindset, with a demonstrated ability to leverage technology to improve insight, execution, and decision-making
• Analytic and strategy development skills including expert Excel (pivot tables, advance functions, statistics) and PowerPoint skills
• Superior skills in SQL coding and database query (e.g., SQL) and understanding of data warehouse architecture are required
• Understanding of the live commerce landscape and functional understanding of the e Bay marketplace
• A willingness to challenge existing approaches and ability to drive positive culture changes
• Practiced at solutions design with an ability to think holistically about the impact that any changes will have on both e Bay's buyers and sellers
• Ability to evangelize ideas, influence key partners and collaborate effectively, with experience leading cross-functional teams
• Ability to build credibility with partners
• Outstanding personal initiative, a "can-do" spirit
• Highest degree of personal integrity

Education

• BS/BA degree in related field required
• Masters or MBA degree preferred
• Degrees in business or analytics preferred

Preferred Experience

• Work experience in consulting, strategy development, or analytics

Compensation

The base pay range for this position is expected in the range below: $103,600 - $177,800

Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave).

Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employees will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Equal Opportunity

e Bay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.