At e Bay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

About the Team and the Role:

At e Bay, we're all about fueling growth by connecting millions of hardworking buyers with thousands of dynamic sellers in the booming $25 billion global collectible hobby market. Our team is dedicated to amplifying this experience with outstanding customer engagement and streamlined logistics, handling thousands of shipments daily to ensure both buyers and sellers thrive in our marketplace.

Who You Are:

As an Outbound Operations Manager, you'll be the driving force behind the leadership of our fulfillment operations. Your mission is to lead all aspects of our fulfillment teams, run capacity planning, and craft innovative operational policies. You'll be pivotal in promoting organizational excellence, bringing forward initiatives like cultural evolution, talent development, and performance benchmarking.

What You'll Accomplish

• Set the bar high by nurturing a culture of innovation, collaboration, and tangible results within your teams.

• Develop dynamic policies and processes to cultivate top-tier performers in our fulfillment center.

• Ensure we scale effectively to meet customer demand, fostering growth and mentorship within our teams.

• Uphold quality standards and maintain process discipline organization-wide.

• Collaborate with Production Control for strategic capacity planning and spearhead department KPI achievements.

• Champion best practices in change management and communication to foster alignment across the board.

• Enhance cross-functional, inter-departmental, and cross-shift collaboration through structured processes and communication channels.

• Instill precision in fulfillment operations, being responsible for hiring and training of department leads and supervisors.

• Lead performance and employee matters, ensuring adherence to company policies consistently and equitably.

• Elevate customer satisfaction through strategic policy and procedure innovation, influencing company-wide communications.

• Continuously enhance Health, Safety, and Environmental standards with a keen focus on ergonomics.

• Support fellow Senior Managers during their time-off, contributing as a backup leader.

• Address other projects as they arise and contribute to team evolution.

What You'll Bring Required Qualifications

• Bachelor’s degree in Business, Engineering, Operations, Supply Chain, or a related field

• 5+ years of experience in warehouse, fulfillment, or manufacturing operations, including experience leading managers or supervisors

• Proven ownership mentality, with the ability to identify gaps, take initiative, and drive solutions from concept through execution

• Strong leadership skills with experience coaching, developing, and engaging teams at multiple levels

• Proven ability to identify operational challenges and implement scalable process improvements

• Track record of delivering measurable results in high-volume, fast-paced environments

• Experience leading change and influencing cross-functional stakeholders

• Strong communication and interpersonal skills, with the ability to build trust and alignment across teams

• Experience building team culture and driving employee engagement

Preferred Qualifications

• Lean Six Sigma certification or experience with continuous improvement methodologies

Additional Details

The base pay range for this position is expected in the range below:

100,000-110,000

Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employees will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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