DSM Program Inspector

Important Application Submission Information

In order to ensure your application is successfully received before the job posting expires, please submit your application by 11:59 PM on Monday, June 8, 2026

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Job Summary

This position manages assigned contractor & vendor relationships, coordinating and completing Quality Assurance / Quality Control inspection requirements to maintain PSC compliance for residential and non-residential DSM programs. Responsibilities include: recruitment, training and retention of program contractors/vendors and personnel, oversight of assigned program contractors/vendors and its employees; DSM program technical support for external/internal customers; Field contact for external/internal customers and contractors/vendors 2nd level inquiries, PSC complaints and damage claims. Conduct mandated inspections of residential and non-residential DSM programs to ensure contractors/vendors QC, PSC compliance and code specifications are met.  Responsibilities also include support of residential and non-residential assessments and the Demand Response Program as needed.

Responsibilities

• Perform inspections of completed DSM program contractor/vendor work on residential and non-residential DSM programs to ensure QA/QC and compliance as mandated by the PSC.
• Record and document all related compliance results utilizing special test equipment with follow up to improve contractor/vendor performance and quality of work.
• Proactively manage field activities for residential and non-residential DSM program contractor/vendor performance through continuous monitoring of quality, responsiveness and DSM program compliance.
• Perform as technical liaison between Duke Energy, local and state inspection authorities, builders, contractors and vendors to ensure QC and problem resolution.
• Develop and increase business relationships with assigned contractors/vendors, manufactures, local and state inspection authorities, builders, and 3rd party vendors that result in increased DSM program quality and participation.
• Managing contractor/vendor relations may include site & office visits, administration of technical training, recognition, collaboration, sharing customer survey and sales metrics to improve performance and customer service.
• Schedule and attend regular meetings and evaluations for assigned contractor/vendor management to monitor and improve performance, identify issues and adjust to changing conditions.
• Manage assigned contractor/vendor program inventory: business license, insurance documents and background checks.
• Responsible for delivering clear communications to customers, employees and contractor/vendor organizations to inform and educate regarding Demand Side Management & Energy Efficiency plans, activities, and initiatives to ensure a positive experience.
• Train residential and non-residential program contractor/vendors and their employees for program participation and code specific issues.
• Perform residential and non-residential Energy Check’s as needed in support of DSM & EE goals.
• Comply with company safety protocol and all other administrative responsibilities; collaborate with Product,  Services & Program Manager(s) and other associated stakeholders for the implementation and QA/QC of  DSM Program filings which meet company goals and PSC mandates.
• Build consistencies across assigned jurisdictions.
• Provide technical training to Duke Energy employees as necessary to maintain awareness of the EE industry, building codes and practices and program changes.
• Develop actionable plans to increase assigned contractor/vendor quality and efficiency to achieve defined DSM goals and strategies.
• Track and provide monthly reports and additional metrics to Sr. Program Inspector and Supervisor.
• Attend technical training and maintain industry certifications required by the state or Duke Energy to perform job responsibilities.

Basic/Required Qualifications

• High School/GED
• Minimum 3 years related work experience
• Certified Energy Auditor

Desired Qualifications

• Knowledge of Duke Energy’s business objectives, DSM programs, products and services.
• Experience with electrical and HVAC mechanical operations, building and construction principals and building code.
• Must be capable of climbing, bending, lifting a minimum of 25 lbs. and working in confined spaces.
• Must be approved to wear a respirator for extended periods of time while in attic spaces, exposed to elevated temperature conditions
• Comprehensive financial and business acumen
• Business operation experience
• General knowledge/understanding of utility regulatory environment
• Interpersonal skills including communication skills, presentation skills, conflict resolution and management skills, leadership skills, facilitation skills, both internal and external to Duke Energy

Working Conditions

• Field Mobility Classification – Work will be performed in various field locations, as needed, after the onboarding period. However, field employees are required to live within a reasonable daily commute to their assigned work location.

Travel Requirements

5-15%

Relocation Assistance Provided (as applicable)

No

Represented/Union Position

No

Visa Sponsored Position

No

Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.

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