Role Description

As a Staff Backend Software Engineer focused on the Commerce Platform within the Business Platform org, you will play a critical role in building and evolving the systems that power how Dropbox monetizes its products across all sales motions. You will own and influence systems spanning Salesforce CRM, CPQ, Billing, Partner Portal, and their integrations into the broader Commerce ecosystem, driving improvements in platform architecture, system simplification, and data consistency across complex, distributed workflows.

You will be responsible for driving technical strategy across a highly customized, revenue-critical platform, including planning and executing modernization efforts, measuring system reliability and data integrity, and evaluating tradeoffs between short-term business needs and long-term platform health. You will operate at the intersection of engineering, Sales, and Finance, with high visibility and ownership over decisions that directly impact revenue, customer experience, and the scalability of Dropbox’s monetization systems.

Our Engineering Career Framework is viewable by anyone outside the company and describes what’s expected for our engineers at each of our career levels. Check out our blog post on this topic and more here.

Responsibilities

• Design and evolve scalable backend systems that power Dropbox’s Commerce Platform, including CRM, CPQ, Billing, provisioning, and related data workflows.
• Define and drive technical strategy for complex, highly customized systems, balancing short-term delivery with long-term platform scalability and reliability.
• Lead efforts to simplify legacy architectures, reduce system fragmentation, and build generalized, product-agnostic solutions.
• Own end-to-end reliability of revenue-critical systems, including validation, rollout safety, monitoring, and incident response.
• Partner cross-functionally with Engineering, Sales, Finance, and GTM teams to translate business requirements into durable technical solutions.
• Identify and execute on opportunities to improve data integrity, system observability, and operational efficiency across the platform.
• Take ownership of large, ambiguous problem spaces and drive them from definition through execution, influencing both technical and business stakeholders.

Many teams at Dropbox run Services with on-call rotations, which entails being available for calls during both core and non-core business hours. If a team has an on-call rotation, all engineers on the team are expected to participate in the rotation as part of their employment. Applicants are encouraged to ask for more details of the rotations to which the applicant is applying.

Requirements

• BS, MS, or PhD in Computer Science or a related technical field involving programming (e.g., Computer Engineering), or equivalent practical experience.
• 12+ years of professional software development experience.
• Proven expertise in building and maintaining large-scale, distributed backend systems.
• Strong system design skills, particularly in complex, stateful, or workflow-driven systems
• Experience building reliable systems with a focus on validation, rollout safety, monitoring, and maintainability
• Experience working on systems in a monetary domain such as ecommerce, subscriptions, billing, payments, or financial systems
• Strong communication and collaboration skills, with experience influencing cross-functional stakeholders

Preferred Qualifications

• Experience with CRM, CPQ, Billing, ecommerce, or similar enterprise workflow platforms (e.g., Salesforce)
• Track record of simplifying or modernizing legacy systems into scalable, maintainable architectures
• Experience working on revenue-critical or monetization platforms at scale
• Experience improving data consistency and integrity across distributed systems
• Demonstrated ability to influence technical direction across teams without direct authority