About the Team

Dash Mart is a local-fulfillment center owned and operated by Door Dash, offering customers household essentials and other items to their doorsteps with speed, reliability, and quality.

About the Role

In this role, you’ll manage a 8-15k sq ft distribution center, the local warehouse operating team, and be responsible for ensuring we maintain high quality for our customers.

You’re excited about this opportunity because you will…

Lead

• Serve as site leader for a high-volume Dash Mart site, leading **a team of at least one leader **Assistant Site Manager), Shift Leads (3+), and Operations Associates (20+).
  Set clear expectations, operating rhythms, and performance standards for leaders at all levels, ensuring accountability for safety, quality, productivity, and engagement.

• Develop leaders, not just teams — coaching, performance managing, and building succession plans to ensure a strong leadership bench.

• Own site culture and engagement outcomes, making intentional decisions to protect standards and address underperformance in service of both people and results.

• Partner with leaders to delegate execution while maintaining visibility into outcomes, risks, and opportunities across the building.

Own

• Own end-to-end operational performance of a single Dash Mart site, with full accountability for safety, compliance, labor, quality, and cost.

• Serve as the final site accountable owner for operational compliance, including adherence to Dash Mart SOPs, safety standards, food handling requirements (where applicable), and regulatory obligations.

• Lead site readiness for audits, inspections, and reviews; proactively identify risks and drive corrective actions through leaders.

• Own workforce planning, scheduling strategy, and labor budgets, making data-driven decisions to balance efficiency, service levels, and team well-being.

• Ensure site-level KPIs are met or exceeded, and take decisive action when performance trends indicate risk.

Delight Customers

• Ensure a consistently excellent customer experience by establishing and enforcing operational standards that deliver high order accuracy, speed, and reliability.

• Hold leaders accountable for customer-impacting metrics, using data to diagnose root causes and drive sustainable improvements.

• Partner cross-functionally with central teams (inventory, training, quality, safety) to align site execution with enterprise standards and initiatives.

• Represent the voice of the site by surfacing insights, risks, and opportunities that inform broader operational improvements.

Strategize

• Own the site-level operating strategy, aligning people, processes, and resources to current volume demands and future growth.
  Use data and judgment to anticipate constraints related to labor, space, throughput, and leadership capacity, and proactively design solutions.
  Lead complex, cross-functional improvement initiatives that address systemic issues rather than one-off fixes.

• Translate regional and central strategies into clear site priorities, ensuring leaders understand the “why” behind decisions and execute with discipline.

• Make informed tradeoffs between speed, cost, quality, and engagement to deliver sustainable performance at scale.

We’re excited about you because…

You’re a culture champion and people-first leader who knows how to build strong teams while delivering results in fast-paced environments.

• You bring 3+ years of team leadership experience in high-volume operations (retail, grocery, hospitality, fulfillment, logistics, or similar), with a proven track record of developing talent and driving performance.

• You’re a proven people leader, having successfully led high-performing teams of 25+ employees, and you take pride in coaching, growing, and preparing future leaders.

• You act like an owner. You’re energized by the responsibility of supporting a 24/7 operation across multiple shifts and are excited to take ownership in a rapidly growing business.

• You thrive in ambiguity. Rapid change, learning on the fly, and building structure in evolving environments excite you.

• You’re data-driven and analytical. You let data guide decisions and have experience using Excel or Google Sheets to analyze performance, including basic formulas and pivot tables.

• You have a college degree or equivalent professional experience.

• You have flexibility in your schedule. As the site leader, you ensure the team and operation are fully supported, including some late-night and weekend availability.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

Compensation

The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.

In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.

Door Dash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). Door Dash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

To learn more about our benefits, visit our careers page here.

See below for paid time off details:

• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.

• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

The national base pay range for this position within the United States, including Illinois and Colorado.$81,600—$120,000 USD

About Door Dash

At Door Dash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

Door Dash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at Door Dash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.