About the Team

Our New Verticals Strategy & Operations team is re-inventing the way consumers think about grocery, convenience, alcohol and retail delivery through both our first-party and third-party operations businesses. Dash Marts are our first-party offering designed to provide on-demand deliveries by selling household essentials, groceries, brand-name favorites, local favorites and so much more. The end to end Dash Mart experience is powered through Door Dash. Third-party partnerships enable us to offer on-demand deliveries from both SMB and enterprise merchants across grocery, convenience alcohol and retail storefronts. The merchants own the inventory, we fulfill and deliver them! Our Central Operations team is the heartbeat of the New Verticals Strategy & Operations team that enables us to power a robust logistic platform through a high-quality, speedy and efficient network - for both Dash Marts and third party partners.

About the Role

We are expanding our Central Strategy & Operations team with a handful of Senior Associates to drive network-wide inbound and outbound productivity performance and efficiency through building operating principles and tools. You will be accountable for identifying and scaling system and operational improvements that enhance inbound throughput, accuracy, and cost efficiency.

You will serve as a key contributor in owning productivity metrics like receiving, throughout, accuracy, cost and efficiency. You will dig deep into data, identify root causes of performance variance, and build systematic tools / product enhancements that improve how our warehouse associates operate on a daily basis. You will partner closely with local operators, product managers, engineers, designers, and data scientists to conceptualize, iterate, launch, and maintain scalable solutions.

We’re looking for someone who thrives in fast-paced, operational environments and brings a strong ownership mentality. You should be comfortable diving deep into data using SQL, leveraging AI tooling to enhance analysis and decision-making, understanding how logistics systems drive frontline behavior, and translating insights into concrete system and process improvements. This is a highly visible individual contributor role with outsized impact on operational efficiency and cost performance.

You will report to a Manager within our Central Strategy & Operations team. This is a non-technical role and sits under our Strategy & Operations job family. We operate in a hybrid model - you will spend some time in your home office, in person via offsites and testing products in the field - across Dash Marts and third-party stores. This role requires roughly 25% travel, locally and nationally. You must be willing to start employment at Door Dash no later than June 15th, 2026.

You’re excited about this opportunity because you will…

• **Operate.**You will understand the operating processes & systems that power our network inside and out.

• **Experiment.**You will identify inbound performance gaps, develop hypotheses, and test product features in partnership with Product, Engineering, and Data Science — including leveraging AI-enabled tooling where applicable.

• **Scale.**You’ll transform analytical insights into operational experiments that create measurable and scalable improvements in inbound throughput and efficiency.

• **Build.**You’ll do whatever it takes to launch and maintain system improvements — from detailed SQL analysis to drafting product requirements and supporting implementation.

• **Analyze.**You’ll assess the operational and financial impacts of your decisions and iterate based on data.

• **Collaborate.**You’ll work with a cross-functional team, including local operations, engineering, product, and data science, to drive alignment and execution.

We’re excited about you because…

• **You solve problems from first principles.**You’re excited to solve operational planning problems in innovative ways, and you resist “this is how it’s always been done” thinking.

• You’re equally comfortable operating at 10,000 feet and 1 foot. You don’t hesitate to get in the weeds with SQL or spend a day picking and packing orders, but you’re just as comfortable contributing to broader strategic conversations.

• You’re unafraid of ambiguity. Rapid change and learning is exciting to you, and you thrive in ambiguous, startup environments.

• **You’re analytical.**You have a strong analytical background, SQL proficiency, and familiarity with AI tooling and how it can be applied to operational decision-making.

• **You are a team player.**You bring exposure to Product Ops (including conceptualization, iteration, and maintenance) and have experience working cross-functionally with Product, Engineering, Data Science, and Design teams.

• **You have 2-4+ years of professional experience.**Ideally you have experience in operations, analytics, product operations, logistics, consulting, or business operations.

• You have completed your BS/BA Degree.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

Compensation

The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.

In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.

Door Dash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). Door Dash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

To learn more about our benefits, visit our careers page here.

See below for paid time off details:

• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.

• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

The national base pay range for this position within the United States, including Illinois and Colorado.$87,000—$128,000 USD

About Door Dash

At Door Dash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

Door Dash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at Door Dash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.