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About the Team

Strategy & Operations is the engine that drives Door Dash’s business forward, owning high-priority problem areas, developing strategy, and driving measurable business outcomes. Door Dash invests deeply in this function because of our belief in an ownership mentality — our teams are expected to both define the strategy and execute it.

The Double Dash S&O team focuses on scaling multi-vertical growth by improving how customers discover, add on to, and complete orders across the Door Dash marketplace. We partner closely with Product, Pricing, Finance, Analytics, and Operations to drive improvements in revenue, cost efficiency, and customer experience through a mix of strategy, analytics, operational changes, and product launches.

About the Role

The Strategy & Operations Senior Associate role sits at the center of Double Dash's growth engine, where funnel optimization, product experimentation, and marketplace economics converge. You'll lead the day-to-day operational activities that power how we test, launch, and iterate on product experiences: designing clean experiments, deep-diving results to inform invest/pivot/kill decisions, and partnering across Product, Ops, Engineering, and Finance to turn findings into action. This is a high-throughput, high-autonomy role for someone who wants to sharpen their craft in experimentation and product analytics while directly shaping a business line that touches millions of orders.

You will report to the Senior Manager, Marketplace Strategy & Operations, on the Double Dash team within the US Marketplace organization. This role is based in the United States, with flexibility across Door Dash office hubs to support close cross-functional collaboration.

You’re excited about this opportunity because you will…

• Identify and solve complex business problems by framing the right questions, analyzing data, and translating insights into clear recommendations and actions.
• Own and build critical components of the Double Dash experience, driving initiatives end-to-end from sizing and planning through launch and iteration.
• Partner cross-functionally with Product, Pricing, Finance, Analytics, and Operations to align on priorities, navigate tradeoffs, and execute effectively.
• Expand scope and impact over time by taking on new problem areas and contributing to high-visibility initiatives that shape Door Dash’s marketplace strategy.
• Pioneer the use of AI-powered tools and agentic workflows to accelerate analysis, automate reporting, and deliver step-change improvements in team throughput.

We’re excited about you because…

• You have 4+ years of experience in strategy & operations, product ops, growth, or a similar analytical role within a marketplace or consumer technology environment.
• You are deeply analytical, with strong SQL skills and hands-on experience designing, executing, and reading out A/B tests or experiments in a product context.
• You have a product sense — you understand product lifecycles, can QA a feature with a critical eye, and know how to translate data into recommendations.
• You are comfortable working through ambiguity — defining metrics where none exist, scoping problems that aren't fully formed, and making progress with imperfect information.
• You are a self-starter with a bias toward action who takes ownership of outcomes and thrives in fast-moving environments.
• You are comfortable working with AI, leveraging tools like Cursor and Claude Code to multiply analytical output and drive measurable business outcomes.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

Compensation

The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.

In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.

Door Dash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). Door Dash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

To learn more about our benefits, visit our careers page here.

See below for paid time off details:

• For salaried roles:

flexible paid time off/vacation, plus 80 hours of paid sick time per year.

• For hourly roles:

vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

The national base pay range for this position within the United States, including Illinois and Colorado.

$87,000—$128,000 USD

About Door Dash

At Door Dash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

Door Dash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at Door Dash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.