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About the Team

The Outside Account Management team at Door Dash partners with restaurant merchants to help them grow simply and profitable on the platform. Our mission is to support merchants throughout their journey – ensuring a positive experience while also helping them unlock meaningful growth opportunities. We work closely with merchants to understand their goals, solve operational challenges, and recommend growth strategies that fit their business – balancing thoughtful partnership with commercial impact.

About the Role

As a Strategic Partner Manager I (SPM), you will own and grow relationships with a portfolio of SMB restaurant partners across your assigned region. You’ll serve as the primary point of contact to your merchants – helping them improve performance, adopt new products, and expand their partnership with Door Dash.

In this role, you’ll balance relationship management with revenue responsibility. You’ll lead regular business check-ins, present data-backed recommendations, upsell incremental solutions, and ensure partnership terms continue to drive value for both the merchant and Door Dash. You’ll also work cross-functionally to resolve issues, support operational improvements, and maintain high levels of satisfaction and retention.

You’ll report to a regional manager within Outside Account Management. We expect this role to be flexible, with time split between traveling to merchants and additional flexibility to work remotely from home or a Door Dash office.

You’re excited about this opportunity because you will…

• Manage and grow merchant partnerships:

Own a book of SMB restaurant partners across your region while meeting revenue and retention goals

• Drive merchant performance:

Lead quarterly business reviews (QBRs) that highlight wins, identify gaps, and outline opportunities for growth

• Reduce churn and drive expansion:

Proactively identify risk, recommend Door Dash products, and guide merchants toward expansion opportunities

• Optimize operations with data:

Use internal data and unit economics to evaluate daily operations and recommend improvements

• Present strategic recommendations:

Explain forecasted revenue growth and propose customized sales packages that improve performance and brand perception

• Collaborate cross-functionally:

Partner with Product, Operations, Sales, and Support teams to deliver a seamless and high-quality merchant experience

We’re excited about you because you have…

• 3+ years of experience in account management, post-sales, customer success, or a related client-facing role
• Proven ability to drive customer satisfaction, retention, and product adoption through a merchant-first approach
• Strong analytical skills with experience building data-driven recommendations and client-facing QBRs
• Comfort managing multiple stakeholders, timelines, and priorities across a book of business
• Experience working with sales and productivity tools such as Salesforce, Outreach, Sales Navigator, and Google Workspace
• Strong communication skills and the ability to build trusted relationships with small to mid-sized market merchants

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

Compensation:

Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location.

In addition to base salary, the compensation for this role includes opportunities for sales commission. Talk to your recruiter for more information.

Door Dash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). Door Dash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

To learn more about our benefits, visit our careers page here.

See below for paid time off details:

• For salaried roles:

flexible paid time off/vacation, plus 80 hours of paid sick time per year.

• For hourly roles:

vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

The national base pay range for this position within the United States, including Illinois and Colorado.

$55,760—$93,600 USD

The total on-target earnings (base + commissions) for this position within the United States, including Illinois and Colorado.

$79,600—$117,000 USD

About Door Dash

At Door Dash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

Door Dash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at Door Dash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.