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About the Team

Door Dash for Business is building the premier corporate dining and benefits platform—helping companies of all sizes feed their teams through industry-leading products and meal programs. Our mission is to become the go-to solution for executives, administrators, and employees who need seamless, high-quality food programs at work. We move fast, operate with an ownership mindset, and are growing new product lines to better serve our corporate customers.

About the Role

At Door Dash for Business, we believe that the reliability and quality of our service is our competitive advantage, and we are looking for a leader who is passionate about digging into the data to root cause operations and delivery problems in order to create a seamless experience for customers and merchants alike. As an Associate for the Catering team, you will play a key role in analyzing, tracking, and improving delivery quality, partnering with cross-functional teams to identify trends, support new delivery models, scope impactful initiatives, and support the execution of quality improvement strategies.

Your work will be both strategic and deeply operational. You can one day be sizing the impact of new delivery models on quality improvements, then leading an experiment to drive real-world improvements. This role is ideal for someone who is energized by building from the ground up, comfortable operating with ambiguity, and excited to shape how two high-priority product lines grow.

You will report into the Manager, Strategy & Operations for Door Dash for Business and can work remotely or hybrid depending preference.

You're excited about this opportunity because you will…

• Own quality improvement workstreams: that address the most unique and challenging questions within two new high-stakes Door Dash for Business product lines
• Run experiments and operations tests: assist in structuring and executing operational tests to identify solutions for improving on-time delivery and setup quality
• Support execution at scale: after proving out a concept, translating the wins into scalable solutions that we can apply across the entire network.
• Drive analytical rigor: by building and owning models that track initiative success, key quality metrics, weekly and annual costs, and support the development of internal reporting tools to measure and monitor network performance.
• Build strong cross-functional relationships: by regularly partnering with Logistics, Live Ops, Analytics, Engineering, and Product teams to build quarterly roadmaps, scope and assess initiatives that can improve the quality of our logistics system

We're excited about you because…

• You’re strategic and process-oriented – You can break down challenging problems, build hypotheses supported by data, and implement experiments while keeping our teams aligned and informed with your work.
• You’re highly analytical – You are fluent in data and modeling (Excel, SQL, Python, Sigma, or network modeling tools) and use it to ground your decisions.
• You thrive in scaling environments – You’re comfortable operating with ambiguity and building solutions in uncharted territory.
• You’re cross-functional – You’ve led initiatives that align operations, product, and finance around a shared strategy.

Compensation:

Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location.

Door Dash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). Door Dash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

To learn more about our benefits, visit our careers page here.

See below for paid time off details:

• For salaried roles:

flexible paid time off/vacation, plus 80 hours of paid sick time per year.

• For hourly roles:

vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

The national base pay range for this position within the United States, including Illinois and Colorado.

$74,800—$110,000 USD

About Door Dash

At Door Dash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

Door Dash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at Door Dash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.