About the Team

Door Dash for Business provides meal solutions to our corporate clientele, but we aren’t stopping there. Our mission is to become the premier benefits partner for executives, employees, and administrators across the globe, leveraging the Door Dash platform to deliver industry-leading selection, quality, and customer service to every business customer for every business use case. We are building an entrepreneurial, customer-obsessed, and fast-moving team to create the right products and services for the future of work.

About the Role

We are looking for someone who thrives on setting enterprise clients up for success to join our rocketship of a team at Door Dash for Business. As a Sr. Enterprise Onboarding Partner, you will own the launch experience for our largest, most strategic clients — Fortune 1000 companies — within the broader Door Dash for Business portfolio. You will be the strategic architect behind how these complex, high-stakes accounts come to life on our platform, building bespoke launch plans tailored to each client's unique organizational structure, driving buy-in at every level of the enterprise while minimizing time-to-value and eliminating barriers to launch. We are looking for a highly motivated, creative problem-solver with exceptional executive presence, deep business acumen, and the technical fluency to navigate sophisticated SaaS integrations with confidence. This is a true enterprise strategy and customer success role. Reporting to the Senior Manager of Strategy and Operations for Door Dash for Business Client Success, you will work in close partnership with Sales, Implementation, and Strategy & Operations to deliver world-class launches that set the foundation for long-term client success and product adoption.

You’re excited about this opportunity because you will…

• Architect – Design bespoke, white-glove launch strategies for Fortune 1000 clients, translating complex organizational needs into actionable, high-impact onboarding plans that drive activation and long-term engagement.

• Lead – Command the room. You will own executive-level relationships with senior People Operations leaders, Procurement teams, and Executive Assistants, driving alignment and enthusiasm for launch strategies through compelling storytelling and confident, persuasive communication.

• Strategize – Operate at the intersection of customer success and strategic consulting. You will anticipate client needs before they arise, proactively remove blockers, and continuously find creative paths to "yes" — even in the most complex enterprise environments.

• Build – Create the playbooks, frameworks, and launch templates that don't yet exist. In a rapidly scaling business, you will define what great looks like — and then raise the bar again.

• Activate – Own the metrics that matter. You will be directly accountable for product adoption, activation milestones, and minimizing launch delays, approaching every obstacle with a solutions-first mindset and relentless curiosity.

We’re excited about you because…

• You have 4+ years of experience in enterprise onboarding, implementation, customer success, or strategic consulting with Fortune 500/1000 accounts or in a high-growth SaaS or marketplace environment

• You have a demonstrated track record of owning complex, multi-stakeholder enterprise launches from kickoff through full activation — on time, on scope, and with measurable adoption outcomes

• You are scrappy, resourceful, and tenacious — you thrive in fast-moving, autonomous environments where the answer isn't always obvious, embrace the iteration that comes with a high-growth org, and find a way to get it done regardless of what's in front of you

• You are technically fluent and data-driven — you can use data to tell a compelling story, hold credible conversations about SaaS integrations and product configurations, and know when and how to pull in Product or Engineering to close gaps for the customer

• You are deeply customer-obsessed and naturally curious — you get to the "customer why," translate complex requirements into actionable solutions across ops, product, and marketing, and are relentless in meeting customer needs

• You're comfortable leveraging AI tools to improve productivity, decision-making, and problem-solving. You actively explore and apply AI in your day-to-day work, bringing a beginner’s mindset and curiosity as you continuously learn and adapt alongside evolving technology.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

Compensation

The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.

In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.

Door Dash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). Door Dash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

To learn more about our benefits, visit our careers page here.

See below for paid time off details:

• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.

• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

The national base pay range for this position within the United States, including Illinois and Colorado.$88,400—$130,000 USD

About Door Dash

At Door Dash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

Door Dash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at Door Dash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.