About the Team

The Sales Enablement team, under the In-Store Strategy & Operations organization, enables the productivity of our sales and go-to-market organizations through alignment with capital OKRs and a 360-degree enablement strategy that encompasses activation across process, product, skill, GTM strategy and tooling. Through partnerships with Sales, Product, Marketing, and Operations, we design and deliver critical enablement programs that activate the business to drive sales performance and contribute to Door Dash’s overall success.

About the Role

As a Senior Associate, you will support the end-to-end enablement strategy for our In-Store line of business. Your role will focus on equipping post-sales teams with the messaging, training, resources, and processes they need to drive performance and consistency across the customer journey.

You will partner closely with Customer Success, Product Marketing, Systems, and Strategy & Operations to identify skill gaps, refine positioning, improve sales plays, and translate strategic priorities into actionable enablement programs. This includes developing onboarding materials, reinforcing product knowledge, supporting launch readiness, and driving adoption of best practices across the team.

Your primary focus is enabling frontline teams to be more effective — improving ramp speed, increasing win rates, boosting customer retention metrics , and driving expansion and upsell performance. You will act as a bridge between frontline teams and cross-functional partners — gathering insights from the field, identifying friction points in messaging or process, and turning them into clear training, documentation, and playbooks that help teams work smarter, faster, and more confidently.

This is a highly execution-oriented role with strong impact: your work will directly influence productivity, revenue outcomes, and the overall quality of customer engagement within the In-Store business.

You are excited about this opportunity because...

You enjoy supporting sales and post-sales teams by improving the way they work — helping them operate more efficiently, confidently, and consistently.

You are energized by enabling In-Store sellers and Customer Success teams with the right messaging, training, and best practices to drive stronger performance.

You’re passionate about documenting processes, building clear guidance, and creating enablement materials that improve clarity, quality, and consistency across the funnel.

You thrive in cross-functional environments and enjoy partnering with Sales, Product, Rev Ops, and Training to translate strategy into actionable plays for the field.

You are excited to gather feedback from frontline teams, identify friction points, and turn insights into scalable playbooks, frameworks, and training programs.

You take pride in reinforcing high standards of execution, helping teams improve deal quality, positioning, and customer engagement.

You want to contribute to a culture of performance excellence by ensuring the In-Store team is aligned, prepared, and equipped to win.

You enjoy supporting continuous learning and skill development that improves ramp speed, win rates, and long-term revenue growth.

We’re excited about you because…

• 2–4+ years of experience in sales enablement, sales operations, customer success, or a related go-to-market support function.

• Experience working with sales systems such as Salesforce, Gong, Outreach, or related workflow tools.

• Ability to translate system requirements and feedback into clear documentation, processes, and training content.

• Experience supporting sales or post-sales teams, ideally in a fast-paced environment.

• Strong project coordination skills with the ability to handle multiple workstreams simultaneously.

• Excellent written and verbal communication skills, especially in explaining systems, processes, or technical concepts.

• A detail-oriented, process-driven mindset with a passion for scalable workflow design.

• Comfort working cross-functionally with Sales, Product, Sales Ops, and Rev Ops teams.

Applications for this position are accepted on an ongoing basis

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

Compensation:

Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location.

Door Dash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). Door Dash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

To learn more about our benefits, visit our careers page here.

See below for paid time off details:

• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.

• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

The national base pay range for this position within the United States, including Illinois and Colorado.$78,900—$116,000 USD

About Door Dash

At Door Dash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

Door Dash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at Door Dash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.