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About the Team:

You will be a part of the Network Operations Excellence (NOE) team which is a component of the Global Support and Integrity Operations (GSIO) organization. The primary role of this organization is to provide the best support for Dashers, Consumers and Merchants to maximize Customer retention while minimizing cost. We achieve this by creating feedback mechanisms and insights to influence process design and resource allocation to improve the experience. Our ultimate objective is to enhance the experience of all customers engaging with Door Dash, and improve key performance indicators (KPIs). To achieve this objective, the team will operate and execute support experiences.

About the Role:

We are looking for a detail-oriented and proactive Senior Analyst to join our Access Command team. In this role, you will play a key part in the delivery of mission-critical provisioning services for our global BPO support agents. You’ll ensure seamless tool access, conduct thorough compliance audits, and lead process improvement initiatives. In addition to access provisioning and audit responsibilities, you will also own documentation and workflow processes to support scalability and ensure operational consistency.

This is a high-ownership role requiring strong problem-solving skills, cross-functional collaboration, and the ability to manage technical complexities with confidence. You will report into the Strategic Planning & Execution Manager within the NOE organization.

Must be based in one of the following locations: New York, Seattle, San Francisco, Tempe, Sunnyvale and able to to travel pending the needs of the business. Required to make bi-yearly trips for team on-sites.

You’re excited about this opportunity because you will:

• Provision and manage user access across multiple platforms (e.g., Weaver, Sigma, Snowflake, OKTA Admin, Salesforce, Jira, Slack, Amazon Connect, and proprietary Door Dash tools).
• Support onboarding, offboarding, and lifecycle access management for internal and external (BPO) support teams.
• Perform comprehensive audits to ensure data integrity and compliance with SOX/SOC standards.
• Triage high-priority access issues and work closely with vendor partners and internal stakeholders to resolve them swiftly.
• Troubleshoot complex identity issues (e.g., authentication failures, provisioning errors, access discrepancies).
• Lead continuous improvement initiatives such as SOP development, automation efforts, and system cleanups.
• Integrate identity platforms with SaaS and internal applications using SAML, SCIM, OAuth, and OpenID Connect.
• Engage directly with senior leadership to manage escalations and drive alignment on strategic access initiatives.
• Support and educate end-users on IAM processes and tools to promote efficiency and self-service.

We’re excited about you because you:

• Have 3+ years of experience in access management, provisioning, or technical support in a fast-paced, global environment.
• Bachelor’s Degree
• Possess in-depth knowledge of security protocols, SOX/SOC compliance, and access control principles.
• Are proficient with access management tools like OKTA, Jira, Salesforce, and Amazon Connect.
• Have a working knowledge of SQL and can use it to troubleshoot and validate access data.
• Demonstrate strong ownership, communication skills, and the ability to influence without authority.
• Thrive in changing environments, learn new technologies quickly, and manage multiple priorities effectively.
• Value clarity and structure, with proven experience documenting technical and operational workflows.

Compensation:

Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location.

Door Dash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). Door Dash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

To learn more about our benefits, visit our careers page here.

See below for paid time off details:

• For salaried roles:

flexible paid time off/vacation, plus 80 hours of paid sick time per year.

• For hourly roles:

vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

The national base pay range for this position within the United States, including Illinois and Colorado.

$72,000—$105,900 USD

About Door Dash

At Door Dash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

Door Dash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at Door Dash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.