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About the Team

Door Dash Labs is an independent team within Door Dash. We explore robotics and automation to transform last-mile logistics in the long term. If you have a passion for applying robotics solutions in a service used by millions of people, then we want to talk to you!

About the Role

The Manager, Mapping Operations will serve as the primary liaison between public road operators, engineers, and mapping specialists, ensuring efficient communication and coordination. This role will oversee the mapping process, from data collection, curation to validation, by establishing streamlined workflows, maintaining high standards of accuracy, and driving continuous improvement. Additionally, the role involves advocating for tooling improvements, enhancing cross-team collaboration, and supporting the hiring and development of a high-performing team of mapping specialists to drive efficiency and accuracy in the mapping pipeline. This role will also have ownership for maintenance of released maps, ensuring that ongoing operations are supported with scalable and sustainable workflows for map related changes and issues.

You're excited about this opportunity because...

• Manage the release, validation, and maintenance of all semantic maps and feature branches, ensuring they remain current with ODDs, robot version updates and curation features.
• Act as a key liaison between public road operators, engineers, map curators, operations managers and stakeholders to ensure seamless communication and alignment of objectives.
• Support mapping specialists in meeting expansion goals and deadlines while ensuring that mapping outputs maintain a high standard of detail/accuracy and prioritizes safety for the fleet.
• Establish and formalize processes for all stages of the mapping pipeline, including Curation, QA, Map Maintenance, and Validation, to improve efficiency, standardization, and provide clear structure for Mapping Specialists to follow.
• Establish and implement a feedback loop between public road operators and Mapping Specialists to enhance visibility and understanding of mapping issues, while equipping specialists with the tools and resources to independently address and resolve these issues.
• Facilitate collaboration between public road operators and Mapping Specialists by providing operators with insights into the mapping pipeline, outlining the challenges faced by curators, and guiding them on how to structure feedback to effectively support curators in addressing mapping issues.
• Oversee and formalize the mapping ODD expansion process and documentation by collaborating with stakeholders and ensuring that skilled operators are tasked to test experimental scenarios before releasing new maps fleetwide.
• Collaborate closely with engineers to design and develop test maps for evaluating new experimental behaviors and software changes to be run in simulations and before facilitating on-road testing/deployment.
• Advocate for tooling enhancements by working closely with engineers to identify and communicate mapping tooling needs to improve mapping efficiency, reduce curation errors, and increase overall output. Additionally, ensure that mapping specialists are up to date on curation policies, software changes and training on new tooling additions.
• Collaborate with operation managers, engineers and stakeholders to allocate robot and staffing resources for daily deployment, mapping validation and other experimental tests.
• Oversee the hiring, training, and development of top-tier Mapping Specialists and supporting their growth within Operations.

We’re excited about you because…

• 7+ years of experience in a cross-functional, product-based environment, in autonomous or robotics operations management.
• Proven ability to problem-solve, enhance operational efficiency, and implement process improvements with a proactive and resourceful mindset.
• Strong leadership skills with experience mentoring and guiding teams, while promoting a teamwork mentality.
• Excellent written and verbal communication skills, capable of collaborating with internal leads and external stakeholders, and clearly explaining technical issues.
• Strongly committed to fostering a robust culture of safety; focusing on the implementation of safe and efficient practices in daily operations, and engaging with professional safety stakeholders.
• Skilled in Jira, Slack, Google Workspace, Linux, GitHub, Sigma, and other relevant tools.
• Highly adaptable and thrives in a fast-paced startup environment, effortlessly handling fluctuating and non-traditional schedules while aligning strategies to company goals and operational excellence.

Compensation:

Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location.

Door Dash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). Door Dash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

To learn more about our benefits, visit our careers page here.

See below for paid time off details:

• For salaried roles:

flexible paid time off/vacation, plus 80 hours of paid sick time per year.

• For hourly roles:

vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

The national base pay range for this position within the United States, including Illinois and Colorado.

$101,400—$149,000 USD

About Door Dash

At Door Dash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

Door Dash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at Door Dash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.