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About the Team

The Marketplace Quality team is responsible for identifying, investigating, and mitigating negative behavior that impacts overall delivery quality. The team conducts investigations, adjudications, and deep-dive analysis across a range of quality concerns affecting our community, including identity verification, contract violations, never delivered claims, and fraud. Our goal is to enforce quality standards on the platform and ensure a safe, consistent, and high-quality experience for consumers, dashers, and merchants.

About the Role

As an Associate on Door Dash’s Marketplace Quality team, you will play a key role in creating, maintaining, and evolving content, resources, and processes that support Trust & Safety initiatives. You will combine strong content creation skills with project execution to translate complex policies, workflows, and findings into clear, actionable materials for internal teams and stakeholders.

You will partner closely with cross-functional teams including Product, Operations, Quality Assurance, Support, and Legal to ensure Marketplace Quality resources are accurate, up to date, and aligned with business goals. Your work will help improve the Dasher experience, reduce process inefficiencies, and support operational consistency through well-structured documentation, playbooks, and communications.

You are detail-oriented and comfortable zooming out to craft high-level narratives for leadership while also producing precise, tactical content for day-to-day use. You leverage data and insights to inform what content is created, how it is prioritized, and how it evolves over time. You are reliable in executing deliverables on time and thrive in a fast-paced, cross-functional environment.

You will report to the Manager of Marketplace Quality Programs within the Trust & Safety organization. This role requires an in-office presence at the Door Dash corporate office in Tempe, AZ, with residency within a 50-mile commute.

You’re excited about this opportunity because you will…

• Develop deep expertise in Door Dash Marketplace Quality processes and translate them into clear, structured, and scalable content
• Create and maintain documentation, playbooks, process guides, and internal resources that support Marketplace Quality initiatives
• Partner with internal teams to ensure content reflects upstream and downstream impacts across workflows
• Develop subject matter expertise in Identity Verification workflows and related problem spaces, and communicate best practices through written materials
• Support high-impact projects by defining goals, documenting outcomes, and communicating progress to leadership and partners
• Own content-related workstreams within larger initiatives, ensuring accuracy, consistency, and usability
• Contribute to or independently drive initiatives end-to-end, with a strong emphasis on knowledge sharing and enablement

We’re excited about you because…

• You have experience supporting or leading projects with a strong focus on documentation, communication, or content creation
• You can work autonomously while collaborating effectively with cross-functional partners
• You are comfortable presenting information and narratives to leadership audiences
• You have experience using tools such as Salesforce and Google Sheets to support content or operational workflows
• You have some experience working with data or insights to inform decisions and storytelling
• You have worked in Fraud, Risk, Legal, or Trust & Safety environments and can communicate complex concepts clearly
• You have experience collecting, organizing, analyzing, and communicating insights through written or visual content
• You embrace AI tools in your day-to-day work to increase efficiency, support decision-making, and streamline team processes.

About Door Dash

At Door Dash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

Door Dash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at Door Dash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.