About the Team

Door Dash Labs is a team within Door Dash building autonomous delivery robots and other autonomy solutions from the ground up for Door Dash's core delivery platform. If you have a passion for applying autonomy and robotics in a service used by millions of people daily, then we want to talk to you!

About the Role

As the Technical Program Manager at Door Dash Labs you will play a central role within the robot operations team at Door Dash Labs as we scale and optimize last-mile deliveries using autonomy.

You will report to the manager of our growing Technical Program Management team and will interface with operations, hardware, service, software, autonomy, safety and testing teams on a daily basis. This role is an on-site role and requires being at our Phoenix offices 5 days per week, and will include occasional travel to our SF Bay Area locations.

You're excited about this opportunity because you will…

• Join Door Dash, a hugely successful logistics technology company

• Use your deep technical and data analytics skills to investigate robot fleet health and operational issues

• Initiate and drive software and hardware improvements to our delivery robot fleet and associated operations

• Work closely with members of our operations teams in the Phoenix area on a daily basis to understand pain points and opportunities for improvement

• Engage cross functionally with Hardware, Software, Firmware, Controls, Devops, Release Management and Operations

• Drive process improvements across engineering and operations

We're excited about you because you have…

• A Bachelor’s Degree in a technical field

• 6+ years of industry experience working in technical program management, ideally for an AV company

• Excellent written and verbal communication skills and attention to details

• A track record of managing complex, cross-functional projects and programs in a highly dynamic environment

• A proven ability to mine and use data to drive technical analysis

• The desire to embrace ambiguity and the ability to organize disparate ideas into a cohesive plan

• A working understanding of autonomy concepts and AV testing procedures

• Quantitative reasoning math skills required

• Strong familiarity with program management tools, such as

• Jira

• Confluence

• Smartsheet/MS Project

• Google Workplace applications

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

About Door Dash

At Door Dash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

Door Dash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at Door Dash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.