We are seeking a friendly and empathetic Customer Service Representative to join our team at our Louisville, United States location. As a key member of our customer support team, you will be responsible for providing exceptional service to our valued customers, addressing their inquiries, and resolving issues with a positive attitude.

• Answer incoming customer calls, emails, and chat messages in a timely and professional manner

• Provide accurate information about our products and services

• Process orders, refunds, and exchanges efficiently

• Identify and escalate complex issues to appropriate departments

• Maintain detailed records of customer interactions and transactions

• Collaborate with team members to ensure customer satisfaction

• Stay updated on company policies, products, and services

• Participate in ongoing training and development programs

• Contribute to a positive work environment by supporting team goals

• Excellent verbal and written communication skills

• Strong problem-solving abilities and attention to detail

• Proficiency in customer service software and basic computer skills

• Ability to multitask and prioritize in a fast-paced environment

• Patient and empathetic approach to customer interactions

• Previous customer service experience preferred

• High school diploma or equivalent

• Ability to work flexible hours, including weekends and holidays as needed

• Strong team player with a positive attitude

BENEFITS

• Flexible Hours
• Competitive wages
• Employee discount on all food items
• Advancement opportunities
• Paid Training
• Incredible Bonus Structure

FULL TIME DRIVERS BENEFITS (in addition to above benefits):

• Offered Health, Dental & Vision Insurance after 60 days of employment
• Voluntary accident coverage/Critical illness coverage
• Flexible Spending Accounts
• Ability to contribute to a 401(k)

We are MBR Management (a locally owned Franchise of Domino's) & we strive to treat all of our team members like family. Our goal is to get to know each team member & help you accomplish your goals whether it is a career with us or just earning some extra cash!