We are seeking a friendly and professional Customer Service Representative to join our team in Ottawa, United States. As the face of our company, you will play a crucial role in ensuring customer satisfaction through excellent service and support.

• Answer incoming customer calls and respond to inquiries in a timely manner
• Process customer orders accurately and efficiently
• Handle cash transactions and maintain proper cash handling procedures
• Provide exceptional customer service, addressing concerns and resolving issues
• Maintain a clean and organized work environment
• Collaborate with team members to ensure smooth operations
• Assist with various administrative tasks as needed
• Adhere to company policies and procedures at all times
• Strong communication skills with the ability to interact professionally with customers
• Customer-focused mindset with a friendly and positive attitude
• Flexibility to work various shifts, including weekends and holidays
• Ability to follow directions and adhere to company protocols
• Basic computer proficiency for order processing and data entry
• Excellent multitasking skills to handle multiple customer requests simultaneously
• Problem-solving abilities to address customer concerns effectively
• Ability to work in a fast-paced environment while maintaining attention to detail
• Team player with a willingness to assist colleagues as needed
• Physical ability to stand for extended periods and lift up to 25 lbs. when required