Customer Service Rep (01448) 716 E. Broadway

Join our team as a Customer Service Representative at our Louisville, United States location! We're looking for a friendly and empathetic individual to provide exceptional support to our valued customers.

• Answer incoming customer calls, emails, and chat messages promptly and professionally

• Resolve customer inquiries, complaints, and issues with patience and a positive attitude

• Process orders, refunds, and exchanges accurately and efficiently

• Maintain up-to-date knowledge of products, services, and company policies

• Collaborate with other departments to ensure customer satisfaction

• Document customer interactions and update account information in our customer service software

• Identify and escalate complex issues to appropriate team members or supervisors

• Provide personalized solutions to meet individual customer needs

• Contribute to a supportive team environment and assist colleagues when needed

• Excellent verbal and written communication skills

• Strong problem-solving abilities and attention to detail

• Active listening skills and the ability to empathize with customers

• Patience and the ability to remain calm in challenging situations

• Efficient time management and multitasking capabilities

• Proficiency in basic computer skills and customer service software

• High school diploma or equivalent

• Previous customer service experience preferred

• Customer service certifications are a plus

• Ability to work in a fast-paced, dynamic environment

• Team player with a positive attitude and willingness to learn

BENEFITS

• Flexible Hours
• Competitive wages
• Employee discount on all food items
• Advancement opportunities
• Paid Training

FULL TIME DRIVERS BENEFITS (in addition to above benefits):

• Offered Health, Dental & Vision Insurance after 60 days of employment
• Voluntary accident coverage/Critical illness coverage
• Flexible Spending Accounts
• Ability to contribute to a 401(k)