Position Summary:

The Real Estate Systems Administrator is the business owner and day‑to‑day administrator for the Real Estate System of Record (SoR) — currently Lucernex — which drives our end‑to‑end real estate, store development, and construction lifecycle. This role configures, maintains, and supports the platform’s security, workflows, interfaces, reporting, and data quality; partners with cross‑functional teams to streamline processes; and provides training and Tier‑2/3 functional support to users and vendors. The position sits within the Construction Analysis & Administration organization and aligns data, processes, and reporting with Construction, Real Estate, Finance, Legal, and IT.

Key Responsibilities:

System Administration & Governance

• Serve as the platform administrator for the Real Estate SoR (currently Lucernex): configure environments, modules, security roles, user groups, and object permissions; manage org structures/market areas; and own the systems roadmap and release cadence.
• Oversee user lifecycle management (provisioning, role changes, deactivation) and security controls, including periodic access reviews and template security.
• Establish and maintain SOPs, data standards, and governance for store, project, and vendor records to ensure accuracy, audit readiness, and downstream integrations.

Configuration, Workflows & Integrations

• Design, build, and maintain platform forms, fields, validations, and automated workflows that support business processes across site selection, leasing, design, construction, and closeout.
• Manage and monitor system interfaces (e.g., Ariba, Lawson/ERP, analytics platforms), troubleshoot failures (e.g., exports/imports/POs), and coordinate with IT for fixes and enhancements.
• Lead user acceptance testing (UAT) and production cutovers for upgrades, patches, and new features; maintain regression test scripts and release notes.

Data Quality, Reporting & Analytics

• Perform recurring data audits and “deep‑dive” analyses to validate key fields (store attributes, project milestones, costs, vendor data) and remediate discrepancies.
• Build and administer operational and executive reports/dashboards (e.g., pipeline, cycle time, cost, vendor performance) using native reporting, Business Objects/queries, Power BI/Tableau, and Excel.
• Partner with Construction Accounting/Data Analytics to ensure master data and KPIs align with AIA/CSI structures and capital planning requirements.

Training, Support & Change Management

• Provide Tier‑2/3 functional support; resolve complex issues; and serve as a point of contact with IT and the software vendor for escalations.
• Develop and deliver training for associates and vendors; maintain user guides, playbooks, and quick‑reference materials.
• Lead change‑management communications for configuration changes, new workflows, and releases.

Cross‑Functional Collaboration & Compliance

• Collaborate with Real Estate, Construction, Special Projects, Portfolio, Finance, Legal, Facilities, and Procurement to streamline intake, approvals, contracts, and reporting; support bid, closure, and departmental processes as data/system owner.
• Ensure compliance with Company policies and the Code of Conduct (data handling, access, vendor interactions), maintaining audit trails and documentation.
• Other duties as assigned.

Qualifications:

Required

• Bachelor’s degree in Business, Information Systems, or related field; or equivalent experience.
• 4+ years in a systems/business analyst or administrator role supporting real estate/construction lifecycle platforms (Lucernex/Accruent/Tango or equivalent).
• Proven experience with workflow design, role‑based security, UAT, and production release management.
• Advanced Excel skills and proficiency with enterprise reporting/BI tools (e.g., Business Objects/queries, Power BI/Tableau).
• Strong troubleshooting skills across data, configuration, and interfaces; ability to partner effectively with IT and vendors.
• Excellent communication, training, and customer service skills; ability to influence and support users at all levels.

Preferred

• Experience integrating Lucernex with Ariba, Lawson/ERP, and analytics platforms; knowledge of AIA/CSI cost structures.
• Familiarity with real estate/construction processes (site selection, leasing, design, construction, closeout) and related compliance.
• Basic SQL or scripting for data validation and report

Success Measures (Examples)

• Accuracy and completeness of SoR data; reduction in interface failures and ticket backlog.
• On‑time delivery of workflow/config enhancements and successful UAT sign‑offs.
• Adoption and satisfaction scores on training and support; improved KPI visibility for leadership.

Working Relationships

Partners with: Construction Administration & Accounting, Real Estate, Special Projects, Finance, Legal, IT, and external vendors.

Work Environment & Travel

On-site, Store Support Center (SSC) environment in Chesapeake, VA; occasional travel for training or systems projects per the company's Travel & Expense Policy.

Notes

“Real Estate System of Record (SoR)” references the current Lucernex platform and any future successor systems adopted by the Company.

Family Dollar is an equal opportunity employer and committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We are committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities.

Full time

510 Volvo Parkway,Chesapeake,Virginia 23320

IT Operations

Family Dollar