Director Store Ops Reporting & Analytics

The Director, Store Ops Reporting & Analysis will be responsible for providing leadership focused on reporting and analysis of key operational metrics. In addition to core report development, refinement & execution, this position will also be responsible for isolating exceptions, identifying gaps and trends to ultimately provide guidance and insights on opportunities to improve company financial and store performance. The candidate will be responsible for developing, creating, and maintaining key operational metrics and reports on time & accurately on a weekly, monthly, quarterly and annual basis.

Principal Duties and Responsibilities

Provide oversight to weekly reporting on key operational metrics for enterprise organization.

Analyze key data / metrics to identify trends and risks; developing mitigation solutions and recommendations

Provide gap analysis and insights to appropriate business owners

Present data in a format that is easy to understand and disseminate to all business levels

Provide optics and analytics on special projects for key business owners

Lead team of analytical thinkers to solve operational priorities through data analysis

Provide feedback and directional recommendations to ensure execution of business recommendations

Drive problem identification and resolution; lead process improvement efforts of department analytics.

Manage multiple resources and projects concurrently to ensure successful completion of analytic projects

Manage analytics team to develop predictive data models in early identification of exception opportunity stores/districts/regions

Accountable for the overall management of analytic projects including timelines, quality, and value

Develop and lead direct reports; including reviewing and approving work schedules and plans.

Minimum Requirements

Office work environment; 40+ work hours per week as business needs require

Proven ability to analyze large and complex datasets to identify trends, opportunities, risks, and operational performance drivers

Strong retail analytics experience, including analysis of sales, shrink, inventory, labor, productivity, customer behavior, store performance, and operational KPIs

Ability to convert data into clear, actionable recommendations that support operational decision-making and business strategy

Strong verbal, written communication, and presentation skills, with experience presenting insights to leadership and cross-functional partners

Demonstrated critical thinking and root-cause analysis skills, with the ability to challenge assumptions and recommend practical business solutions

Excellent leadership skills with prior experience supervising, coaching, and developing direct reports

Strong interpersonal skills with the ability to build collaborative relationships across corporate, field, and store-level teams

Continuous improvement mindset with experience improving reporting processes, automating recurring analysis, and creating scalable operational tools

Strong business acumen with a solid understanding of retail financials, operational execution, and key performance metrics

Ability to partner effectively with Operations, Finance, Merchandising, Loss Prevention, Supply Chain, IT, and senior leadership

Education:

Bachelor’s degree in business, Finance, Analytics, Operations, or related field required; Master’s degree in Analytics, MBA, or related advanced degree desired but not required

Experience: 6–8 years of related experience in retail analytics, operations analytics, business intelligence, finance, or retail operations support

Job Related Skills: Strong analytical, decision-making, problem-solving, prioritization, and project management skills. Must be comfortable working in a fast-paced retail environment with competing priorities and tight deadlines

Computer Skills: MS Office Suite required. Expert Excel skills required. Experience with

Other Technical Requirements:

Power BI, SQL or other query languages, large dataset management, dashboard development, data visualization, and reporting automation strongly preferred

Ability to act as a liaison between Operations and IT by translating operational needs into data, reporting, system, and analytics requirements; experience working with Google Big Query, SQL, Power BI, APIs, and data from multiple internal and external sources preferred.

Full time

500 Volvo Parkway,Chesapeake,Virginia 23320

Workforce Management

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