Work Where You Matter:

At Dollar General, our mission is Serving Others! We value each and every one of our employees. Whether you are looking to launch a new career in one of our many convenient Store locations, Distribution Centers, Store Support Center or with our Private Fleet Team, we are proud to provide a wide range of career opportunities. We are not just a retail company; we are a company that values the unique strengths and perspectives that each individual brings. Your difference truly makes a difference at Dollar General. How would you like to Serve? Join the Dollar General Journey and see how your career can thrive.

Company Overview:

Under minimum supervision, investigates, negotiates and settles general liability, product liability, landlord, and other claims.

Job Details

• Conducts interviews with injured customers, store personnel, and witnesses within twenty-four hours of receiving a reported incident.
• Maintains ongoing telephone contact with appropriate parties throughout the life of the file.
• Evaluates the monetary exposure of claims using professional experience and investigative skills.
• Controls the activities of service providers, including defense attorneys, medical case managers, and private investigators, to minimize claim expense and maximize results.
• Develops and maintains a proactive strategic action plan for the duration of the file.
• Maintains a working knowledge of general liability laws and statutes across multiple states.

Qualifications:

• Demonstrates excellent written and verbal communication skills to clearly convey information and collaborate effectively with diverse stakeholders
• Highly organized and detail‑oriented, with the ability to prioritize competing tasks and manage multiple responsibilities efficiently
• Proven ability to consistently meet deadlines in fast‑paced and high‑pressure environments
• Handles confrontational or sensitive situations with maturity, professionalism, and sound judgment
• Possesses a solid working knowledge of Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint
• Thrives in a team‑oriented environment, contributing positively to group objectives while supporting collective success
• Bachelor’s degree preferred. Three to five years experience required. Extensive insurance claims background with emphasis on premises liability or general liability.
• Conducts interviews with injured customers, store personnel, and witnesses within twenty-four hours of receiving a reported incident.
• Maintains ongoing telephone contact with appropriate parties throughout the life of the file.
• Evaluates the monetary exposure of claims using professional experience and investigative skills.
• Controls the activities of service providers, including defense attorneys, medical case managers, and private investigators, to minimize claim expense and maximize results.
• Develops and maintains a proactive strategic action plan for the duration of the file.
• Maintains a working knowledge of general liability laws and statutes across multiple states.
• Demonstrates excellent written and verbal communication skills to clearly convey information and collaborate effectively with diverse stakeholders
• Highly organized and detail‑oriented, with the ability to prioritize competing tasks and manage multiple responsibilities efficiently
• Proven ability to consistently meet deadlines in fast‑paced and high‑pressure environments
• Handles confrontational or sensitive situations with maturity, professionalism, and sound judgment
• Possesses a solid working knowledge of Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint
• Thrives in a team‑oriented environment, contributing positively to group objectives while supporting collective success
• Bachelor’s degree preferred. Three to five years experience required. Extensive insurance claims background with emphasis on premises liability or general liability.