HR Operations Associate

Company Summary

Echo Star is reimagining the future of connectivity. Our business spans satellite television service, streaming and on-demand programming, smart home installation services, 5G wireless consumer and commercial services, internet and other enterprise products.

Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

Department Summary

In Human Resources, we collaborate with the innovators who drive DISH's creative ambition. From recognizing and fostering the development of our company's talent to navigating an ever-changing business landscape, our HR team drives positive change for both the company and our team members interested in growing their careers at DISH.

Job Duties and Responsibilities

The HR Operations Associate serves as the first point of contact for all employees and managers, setting the stage for "moments that matter," resulting in our employees feeling valued. The HR Operations Associate responds to employee inquiries on topics including but not limited to DISH guidelines, benefits plan and enrollment, paid time off, employee communications, COBRA, and retirement plans. The HR Operations Associate is dedicated to providing empathic and personalized interactions, ensuring that each employee feels understood and supported during their moments of need.

The essential functions of this job position include but are not limited to the following tasks and duties an employee encounters while performing this job. Reasonable accommodations may be made to enable individuals to perform the essential functions of this job, in accordance with the ADA and applicable state/local law.

Key Responsibilities:

• Support team members' various HR inquiries by providing a prompt and concise answer to all inquiries with a “one-touch” resolution
• Help guide employees through self-service options via the HRCM tool
• Connect with DISH employees by providing an individualized experience based on their unique needs and situations
• Be an employee advocate by actively listening to employee concerns, understanding their needs, and ensuring their voices are heard. Raise issues to appropriate internal teams such as HRBPs, Generalists, payroll, and leadership to address and resolve gaps in the employee experience, irrespective of where they occur in the journey
• Proactively identify potential issues and work collaboratively with internal teams to develop solutions that improve processes and enhance the employee experience
• Listen and identify employee needs by taking a proactive approach to maintain a positive employee experience
• Elevate issues when processes don't work as intended, ensuring that they are addressed promptly and effectively
• Respond to employee inquiries in a timely and efficient manner via phone, email, service tickets, and chat applications
• Assist with daily tasks on a rotational basis or as needed
• Be an ambassador for the DISH Way

Skills, Experience and Requirements Education and Experience:

• 1+ years in HR operations, service delivery model, customer service, or employee service center
• Associate’s Degree or higher preferred; or an equivalent combination of education and experience

Skills and Qualifications:

• Read, interpret and explain complex HR Policies including federal, state and local guidelines
• Write routine reports and business correspondence
• Speak effectively with employees of the organization, whether individually or in groups.
• Proficiency with the Google Suite, Microsoft Excel and Microsoft Word
• Effectively interact with all levels of organizational staff and company personnel
• Excellent presentation/facilitation, organizational, analytical, interpersonal, written/oral communication, and customer service skills
• Meet all of DISH’s performance expectations, including but not limited to satisfying all applicable metrics, productivity standards, goals, and proficiencies related to overall performance
• Bilingual a plus

Visa sponsorship not available for this role

Salary Ranges

Compensation: $20.72/Hour - $29.62/Hour
Benefits

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan.

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.

Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.