Company Summary

Echo Star is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.

Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

Department Summary

In Human Resources, we collaborate with the innovators who drive DISH's creative ambition. From recognizing and fostering the development of our company's talent to navigating an ever-changing business landscape, our HR team drives positive change for both the company and our team members interested in growing their careers at DISH.

Job Duties and Responsibilities

As the HR Operations Supervisor at Echo Star, you will lead a team to enhance the employee experience by elevating HR Operations to new standards of excellence. Your role includes overseeing a team that handles inquiries on Echo Star guidelines, benefits, leaves, immigration, HRIS, and retirement plans, while providing clear escalation paths and expectations.

You will harmonize HR processes to ensure a consistent experience, collaborate with Centers of Excellence (COEs) to drive process improvements, and resolve complex challenges to enhance efficiency and employee satisfaction.

Key Responsibilities:

• Deliver Support for Moments that Matter: Handle employee interactions with care, empathy, and professionalism; every touchpoint will reflect your commitment to enhancing the employee experience
• Collaborate: Partner with cross-functional teams to streamline HR processes
• Ensure Compliance: Ensure adherence to federal, state, and local regulations, as well as company policy
• Lead with Passion: Guide, mentor, and energize a team of HR Operations Associates; your dynamic leadership will empower them to deliver outstanding service
• Drive Excellence: Conduct regular one-on-one check-ins, quality reviews, and performance evaluations to foster team growth and deliver outstanding service
• Create a Culture of Continuous Improvement: Develop personalized growth plans and encourage innovation within your team; always seek ways to refine processes and leverage technology to enhance the HR journey for employees
• Elevate the Employee Experience: Act as a subject matter expert for complex HR inquiries and cases
• Foster Seamless Communication: Organize and lead team meetings to keep everyone aligned and informed

Skills, Experience and Requirements

Education and Experience:

• Bachelor’s degree preferred, or equivalent combination of education and experience
• 3-5+ years of progressively responsible Human Resources experience
• Experience across multiple HR disciplines preferred (i.e. Compensation, Talent Acquisition, Investigations, Leave of Absence, HR Operations, Compliance, Generalist work, etc.)
• 3+ years of experience providing HR support for large organizations (approximately 5000+ employees)
• 3+ years of experience managing people
• Experience supporting multiple employee types and multiple lines of business (i.e operations, entry-level, professional, technology, etc.)
• Experience working in an entrepreneurial culture as well as a larger, established company desired

Skills and Qualifications:

• Proven track record or building business acumen and applying business knowledge to problem solving and making recommendations to leadership
• Ability to build strong relationships with employees, people managers and teams in order understand team dynamics, become a trusted partner, and use influence with stakeholders
• Experience in coaching and advising employees at multiple levels from front-line hourly employees to executives
• Ability to stand firm and remain committed when necessary and facilitate understanding when difficult decisions must be made and executed
• Adept at handling multiple competing priorities and duties in a fast-paced, results-driven, rapidly changing environment - with minimal daily oversight
• Ability to identify trends in data and/or observations, and is comfortable at informing and partnering with appropriate stakeholders to make recommendations based on trends
• A strong commitment to maintaining confidentiality and handling sensitive information with the utmost care

Visa sponsorship not available for this role

Salary Ranges

Compensation: $72,350.00/Year - $103,400.00/Year

Benefits

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.

Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Echo Star will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process.

Echo Star will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. Echo Star has a more detailed Accommodation Policy that applies to employees. Echo Star endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact leaves@dish.com if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish)

As the HR Operations Supervisor at Echo Star, you will lead a team to enhance the employee experience by elevating HR Operations to new standards of excellence. Your role includes overseeing a team that handles inquiries on Echo Star guidelines, benefits, leaves, immigration, HRIS, and retirement plans, while providing clear escalation paths and expectations.

You will harmonize HR processes to ensure a consistent experience, collaborate with Centers of Excellence (COEs) to drive process improvements, and resolve complex challenges to enhance efficiency and employee satisfaction.

Key Responsibilities:

• Deliver Support for Moments that Matter: Handle employee interactions with care, empathy, and professionalism; every touchpoint will reflect your commitment to enhancing the employee experience
• Collaborate: Partner with cross-functional teams to streamline HR processes
• Ensure Compliance: Ensure adherence to federal, state, and local regulations, as well as company policy
• Lead with Passion: Guide, mentor, and energize a team of HR Operations Associates; your dynamic leadership will empower them to deliver outstanding service
• Drive Excellence: Conduct regular one-on-one check-ins, quality reviews, and performance evaluations to foster team growth and deliver outstanding service
• Create a Culture of Continuous Improvement: Develop personalized growth plans and encourage innovation within your team; always seek ways to refine processes and leverage technology to enhance the HR journey for employees
• Elevate the Employee Experience: Act as a subject matter expert for complex HR inquiries and cases
• Foster Seamless Communication: Organize and lead team meetings to keep everyone aligned and informed

Education and Experience:

• Bachelor’s degree preferred, or equivalent combination of education and experience
• 3-5+ years of progressively responsible Human Resources experience
• Experience across multiple HR disciplines preferred (i.e. Compensation, Talent Acquisition, Investigations, Leave of Absence, HR Operations, Compliance, Generalist work, etc.)
• 3+ years of experience providing HR support for large organizations (approximately 5000+ employees)
• 3+ years of experience managing people
• Experience supporting multiple employee types and multiple lines of business (i.e operations, entry-level, professional, technology, etc.)
• Experience working in an entrepreneurial culture as well as a larger, established company desired

Skills and Qualifications:

• Proven track record or building business acumen and applying business knowledge to problem solving and making recommendations to leadership
• Ability to build strong relationships with employees, people managers and teams in order understand team dynamics, become a trusted partner, and use influence with stakeholders
• Experience in coaching and advising employees at multiple levels from front-line hourly employees to executives
• Ability to stand firm and remain committed when necessary and facilitate understanding when difficult decisions must be made and executed
• Adept at handling multiple competing priorities and duties in a fast-paced, results-driven, rapidly changing environment - with minimal daily oversight
• Ability to identify trends in data and/or observations, and is comfortable at informing and partnering with appropriate stakeholders to make recommendations based on trends
• A strong commitment to maintaining confidentiality and handling sensitive information with the utmost care

Visa sponsorship not available for this role