ASST STORE MGR in ELLIJAY, GA S11129

Company Summary:

DISH Network Technologies India Pvt. Ltd is a technology subsidiary of Echo Star. Our organization is at the forefront of technology, serving as a disruptive force and driving innovation and value on behalf of our customers.

Our product portfolio includes Boost Mobile (consumer wireless), DISH TV (direct broadcast satellite), Sling TV (over-the-top service provider), Hughes (global satellite connectivity solutions) and Hughesnet (satellite internet).

Our facilities in India are some of Echo Star's largest development centers outside the U.S. As a hub for technological convergence, our engineering talent is a catalyst for innovation in multimedia network and communications development.

Echo Star does not charge any fees to job applicants or candidates at any point during the recruitment and hiring process. We strongly advise all individuals to be vigilant and disregard any unsolicited requests for payment or personal financial information related to an Echo Star employment opportunity

Department Summary:

Our Technology teams challenge the status quo and reimagine capabilities across industries. Whether through research and development, technology innovation or solution engineering, our people play vital roles in connecting consumers with the products and platforms of tomorrow.

Job Duties and Responsibilities:

• Perform daily application health checks, monitor pods, and handle alerts to ensure high application availability.
• Involve in checking the mediation workflows, CDR reprocessing, monitoring the CDR backlogs, send health status of prod environments to the management
• Assist in investigating production issues, identifying corrective actions, and resolving incidents to ensure platform stability.
• Execute routine maintenance tasks such as application bounces, disk cleanups, DB activity and CDR reprocessing.
• Support the deployment and application patches in both TEST and PROD environments.
• Assist in developing automation scripts for manual activities and follow Manual Operations Procedures (MOP) for execution and validation.
• Environment maintenance activities and support the required teams for any upgrade activities like EKS cluster upgrade, application upgrade etc.
• Create a problem ticket/ jira defect to the Development team for code/configuration fixes and closely work with the Development team to get the problem tickets handled and deployed in Prod.
• Work closely with the Senior Engineer and Operations Manager to report health status and escalate code or configuration bugs to the development team.

Skills, Experience and Requirements

• Engineering degree with 4 to 7 years of experience in application maintenance and production support in Telecom Domain.
• Minimum of 2+ years of hands-on experience in Telecom Mediation and online charging systems.
• Preferred Systems: Knowledge of Digital Route Mediation and Matrixx.
• Operational proficiency in Shell scripting and SQL.
• Familiarity with monitoring tools like Grafana, Kibana, Sumo Logic and Dynatrace.
• Exposure to AWS and Kubernetes (EKS).
• Strong analytical skills and the ability to communicate technical issues clearly.
• Ready Willingness to work in shifts and weekends.

Benefits:

• Insurance and Wellbeing
• Financial & Retiral Benefit Program
• Mental Wellbeing
• Employee Stock Purchase Program (ESPP)
• Professional Development Reimbursement
• Time Off
• Team Outings

We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Echo Star will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process.

Echo Star will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. Echo Star has a more detailed Accommodation Policy that applies to employees. Echo Star endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact leaves@dish.com if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish)

• Perform daily application health checks, monitor pods, and handle alerts to ensure high application availability.

• Involve in checking the mediation workflows, CDR reprocessing, monitoring the CDR backlogs, send health status of prod environments to the management

• Assist in investigating production issues, identifying corrective actions, and resolving incidents to ensure platform stability.

• Execute routine maintenance tasks such as application bounces, disk cleanups, DB activity and CDR reprocessing.

• Support the deployment and application patches in both TEST and PROD environments.

• Assist in developing automation scripts for manual activities and follow Manual Operations Procedures (MOP) for execution and validation.

• Environment maintenance activities and support the required teams for any upgrade activities like EKS cluster upgrade, application upgrade etc.

• Create a problem ticket/ jira defect to the Development team for code/configuration fixes and closely work with the Development team to get the problem tickets handled and deployed in Prod.

• Work closely with the Senior Engineer and Operations Manager to report health status and escalate code or configuration bugs to the development team.

• Engineering degree with 4 to 7 years of experience in application maintenance and production support in Telecom Domain.

• Minimum of 2+ years of hands-on experience in Telecom Mediation and online charging systems.

• Preferred Systems: Knowledge of Digital Route Mediation and Matrixx.

• Operational proficiency in Shell scripting and SQL.

• Familiarity with monitoring tools like Grafana, Kibana, Sumo Logic and Dynatrace.

• Exposure to AWS and Kubernetes (EKS).

• Strong analytical skills and the ability to communicate technical issues clearly.

• Ready Willingness to work in shifts and weekends.