Company Summary

Echo Star is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.

Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

Department Summary

Our investment in the future needs those with an eye on the bottom line. Our Billing & Credit team works behind the scenes, dedicated to ensuring a seamless experience for millions of customers across all our brands while efficiently addressing any billing concerns.

Job Duties and Responsibilities Candidates must be willing to participate in at least one in-person interview.

The Payments Operations Team is a highly collaborative group responsible for the analysis, reporting, and continuity of all customer payments, refunds, and chargebacks for DISH, Sling, and Boost Mobile. The team focuses on leveraging automation and AI initiatives to ensure a best-in-class payment experience for our customers for all payments, chargebacks, fraud, and refunds. As a Business Operations Analyst III, you will be heavily involved in reporting, process improvements, escalations, and enterprise releases related to payment operations.

Key Responsibilities:

• Serve as the subject matter expert for payment operations, ensuring accurate payment continuity, reporting and operational flows
• Analyze operational trends, detect root causes of account exceptions, and present findings and data-driven recommendations to leadership for process improvement
• Own end-to-end analysis of payment KPIs and channel performance to drive data-informed decisions that fuel revenue growth and improve sales efficiency
• Create timely and accurate ad-hoc reports and identify potential opportunities for process automation and improvement using various methods
• Audit, monitor, and prevent account exceptions to ensure customer inquiries are fulfilled accurately while maintaining compliance with company policies and ethical conduct

Skills, Experience and Requirements Education and Experience:

• Bachelor's Degree (preferably in Accounting, Business Administration, Economics, or Finance) OR equivalent combination of education and at least two years of related experience
• 4+ years of experience with analytical reporting, data analysis, troubleshooting, and making recommendations based on gathered information

Skills and Qualifications:

• Advanced knowledge of Microsoft Excel and Google Sheets, including proficiency with Pivot Tables and common functions
• Exceptional verbal and written communication skills with the ability to articulate complex technical and business concepts to a wide audience
• Demonstrated natural curiosity to explore complex problems, a self-starter mentality, and the ability to work well both independently and collaboratively
• Strong ability to manage multiple processes and workstreams in a fast paced, dynamic business environment
• Ability to read, analyze, and interpret common metrics used to measure and monitor operational performance, define problems, collect data, establish facts, draw valid conclusions, and provide clear and concise communication with a wide audience of internal departments
• Experience in Customer/Vendor payments, Ecommerce, Payment Fraud, or Chargebacks is a plus; experience with SQL or Python coding is also a plus

Visa sponsorship not available for this role

Salary Ranges

Compensation: $63,150.00/Year - $90,000.00/Year

Benefits

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: EchoStar Benefits.

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.

Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Echo Star will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process.

EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact leaves@dish.com if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish)

Candidates must be willing to participate in at least one in-person interview.

The Payments Operations Team is a highly collaborative group responsible for the analysis, reporting, and continuity of all customer payments, refunds, and chargebacks for DISH, Sling, and Boost Mobile. The team focuses on leveraging automation and AI initiatives to ensure a best-in-class payment experience for our customers for all payments, chargebacks, fraud, and refunds. As a Business Operations Analyst III, you will be heavily involved in reporting, process improvements, escalations, and enterprise releases related to payment operations.

Key Responsibilities:

• Serve as the subject matter expert for payment operations, ensuring accurate payment continuity, reporting and operational flows
• Analyze operational trends, detect root causes of account exceptions, and present findings and data-driven recommendations to leadership for process improvement
• Own end-to-end analysis of payment KPIs and channel performance to drive data-informed decisions that fuel revenue growth and improve sales efficiency
• Create timely and accurate ad-hoc reports and identify potential opportunities for process automation and improvement using various methods
• Audit, monitor, and prevent account exceptions to ensure customer inquiries are fulfilled accurately while maintaining compliance with company policies and ethical conduct

Education and Experience:

• Bachelor's Degree (preferably in Accounting, Business Administration, Economics, or Finance) OR equivalent combination of education and at least two years of related experience
• 4+ years of experience with analytical reporting, data analysis, troubleshooting, and making recommendations based on gathered information

Skills and Qualifications:

• Advanced knowledge of Microsoft Excel and Google Sheets, including proficiency with Pivot Tables and common functions
• Exceptional verbal and written communication skills with the ability to articulate complex technical and business concepts to a wide audience
• Demonstrated natural curiosity to explore complex problems, a self-starter mentality, and the ability to work well both independently and collaboratively
• Strong ability to manage multiple processes and workstreams in a fast paced, dynamic business environment
• Ability to read, analyze, and interpret common metrics used to measure and monitor operational performance, define problems, collect data, establish facts, draw valid conclusions, and provide clear and concise communication with a wide audience of internal departments
• Experience in Customer/Vendor payments, Ecommerce, Payment Fraud, or Chargebacks is a plus; experience with SQL or Python coding is also a plus

Visa sponsorship not available for this role