Company Summary

Echo Star is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.

Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

Department Summary

Our Customer Experience Operations (CXO) teams go above and beyond by simplifying lives and enhancing community access to our products and services. Behind the scenes, dedicated individuals focus on refining the experience for millions of customers across all of our brands and providing support to our field agents.

Job Duties and Responsibilities

Candidates must be willing to participate in at least one in-person interview.

You will solve the challenge of transforming complex business processes into engaging, high-impact learning journeys for our customer service agents and leadership. By collaborating with Subject Matter Experts and leveraging modern instructional strategies, you ensure our workforce is equipped with the knowledge and skills necessary for operational success. Your work directly impacts the quality of the customer experience by building comprehensive training programs that shape careers and drive measurable business results.

What Success Looks Like (Objectives)

• Lead the end-to-end project management of multi-phase training initiatives to ensure the timely delivery of enterprise-critical learning paths

• Architect high-impact learning assets, including facilitator guides and interactive CBTs, that measurably improve agent speed-to-proficiency

• Translate intricate technical requirements and business objectives into learner-centric content through exhaustive needs analysis and SME collaboration

• Implement AI-powered content creation and data analysis tools to personalize learning journeys and increase the efficiency of asset development cycles

• Manage the deployment of large-scale curricula via modern LMS platforms, ensuring content accuracy and accessibility for the global workforce

• Drive organizational alignment by designing and distributing internal communications, video scripts, and Knowledge Base updates that reflect evolving product standards

Skills, Experience and Requirements

Core Skills and Competencies (What you’ll bring)

• Professional expertise in adult learning theory and the application of advanced instructional strategies to drive long-term behavioral change

• Advanced proficiency in digital learning creation software, including Adobe Creative Cloud and Articulate 360, to build immersive educational content

• Strategic project management skills, specifically the ability to lead multi-phase curricula development from initial conception through evaluation

• Expert technical writing and content design abilities, ensuring complex operational procedures are communicated clearly to diverse audiences

• AI Application skills to leverage generative AI for rapid content prototyping, data-driven personalization, and instructional efficiency

• Critical Experience designing and managing enterprise-wide learning programs that directly influence customer satisfaction and employee performance metrics

Minimum Requirements

• Bachelor’s degree in Education, Instructional Design, Communications, or a related field

• Experience using Adobe Creative Cloud, Articulate 360 Suite, or similar learning creation software

• Familiarity with modern LMS platforms (e.g., Oracle Learning Management System)

• Demonstrated experience independently managing multiple instructional projects from conception to evaluation

Visa sponsorship not available for this role

Salary Ranges

Compensation: $63,150.00/Year - $77,000.00/Year

Benefits

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: Echo Star Benefits.

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.

Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Echo Star will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process.

Echo Star will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. Echo Star has a more detailed Accommodation Policy that applies to employees. Echo Star endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact leaves@dish.com if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish)

Candidates must be willing to participate in at least one in-person interview.

You will solve the challenge of transforming complex business processes into engaging, high-impact learning journeys for our customer service agents and leadership. By collaborating with Subject Matter Experts and leveraging modern instructional strategies, you ensure our workforce is equipped with the knowledge and skills necessary for operational success. Your work directly impacts the quality of the customer experience by building comprehensive training programs that shape careers and drive measurable business results.

What Success Looks Like (Objectives)

• Lead the end-to-end project management of multi-phase training initiatives to ensure the timely delivery of enterprise-critical learning paths

• Architect high-impact learning assets, including facilitator guides and interactive CBTs, that measurably improve agent speed-to-proficiency

• Translate intricate technical requirements and business objectives into learner-centric content through exhaustive needs analysis and SME collaboration

• Implement AI-powered content creation and data analysis tools to personalize learning journeys and increase the efficiency of asset development cycles

• Manage the deployment of large-scale curricula via modern LMS platforms, ensuring content accuracy and accessibility for the global workforce

• Drive organizational alignment by designing and distributing internal communications, video scripts, and Knowledge Base updates that reflect evolving product standards

Core Skills and Competencies (What you’ll bring)

• Professional expertise in adult learning theory and the application of advanced instructional strategies to drive long-term behavioral change

• Advanced proficiency in digital learning creation software, including Adobe Creative Cloud and Articulate 360, to build immersive educational content

• Strategic project management skills, specifically the ability to lead multi-phase curricula development from initial conception through evaluation

• Expert technical writing and content design abilities, ensuring complex operational procedures are communicated clearly to diverse audiences

• AI Application skills to leverage generative AI for rapid content prototyping, data-driven personalization, and instructional efficiency

• Critical Experience designing and managing enterprise-wide learning programs that directly influence customer satisfaction and employee performance metrics

Minimum Requirements

• Bachelor’s degree in Education, Instructional Design, Communications, or a related field

• Experience using Adobe Creative Cloud, Articulate 360 Suite, or similar learning creation software

• Familiarity with modern LMS platforms (e.g., Oracle Learning Management System)

• Demonstrated experience independently managing multiple instructional projects from conception to evaluation

Visa sponsorship not available for this role