Company Summary

Echo Star is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.

Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

Department Summary

Our Wireless Technology team is pioneering the future of connectivity. We're developing and enhancing a unique hybrid network model—combining our advanced, cloud-native 5G core with the nationwide reach of our partners. This approach ensures our network is flexible and powerful, designed to satisfy the social, economic, and transformative needs of the changing world.

Job Duties and Responsibilities Candidates must be willing to participate in at least one in-person interview, which may include a live whiteboarding or technical assessment session.

The Engineer I will maintain the resiliency and operational aspects of the DISH Wireless network. Will analyze service and system issues, determine root-cause for failure and develop corrective actions. Corrective actions can range from configuration changes to developing new operational procedures. Will contribute to on-going process improvement reviews using Key Performance Indicator (KPI) metrics to eliminate errors, maximize hardware/software efficiencies and increase service up-time leading to an overall excellent customer experience.

Key Responsibilities:

• Provide technical troubleshooting expertise in resolving the incidents escalated to your organization
• Working knowledge of 5G Core, IMS and Messaging solutions
• Handle Outages/Service degradations, perform initial RCA and coordinate with vendors, Engineering teams to compose final RCA
• Lead troubleshooting bridges with internal & vendor teams as needed
• Engage and escalate issues with Core Tier III / Engineering team when critical, time sensitive support and resolution is needed
• Work with technical teams to document troubleshooting steps and methods to improve processes
• Provide lead support with Market Teams to troubleshoot/resolve complex issues
• Engage and escalate issues with vendors when critical/time sensitive support and resolution is needed
• Develop key metrics for performance monitoring and service assurance
• Closely working with the vendors for Incident resolution and RCA
• Knowledge of SA Core, Edge, RAN, Transport, Virtual/Cloud environments, orchestration and FCAPS platforms.
• Work on the 5G Standalone Core Network functions (AMF, SMF, UPF, NRF, BSF, NSSF, SEPP, NEF, SCP & PCF) , IMS ( CSCF, TAS) & Messaging domains.
• Engage with the engineering teams & vendors in helping triage & debug complex network activities
• Work with our performance engineering teams & NOC to establish and continuously enhance the baseline KPIs required to measure the health of our network.
• Engage and escalate issues with the Tier II & III team when critical/time-sensitive support and resolution are needed
• Other duties as assigned
• This position may provide on-call support on a rotational basis

Skills, Experience and Requirements Education and Experience:

• Bachelor’s Degree in Electrical, Electronics, Computer Science or Telecommunications Engineering
• 2+ years of experience working within the Wireless industry on either the carrier or vendor side of the house

Skills and Qualifications:

• Strong E2E knowledge of 5G Packet Core, IMS is preferred
• Troubleshooting experience with network packet captures
• Nokia, Mavenir, Oracle Core experience should be an advantage
• Ability to analyze a high volume of technical data and work in a fast-paced environment
• Strong problem solving, analytical, and time management skills

Visa sponsorship not available for this role

Salary Ranges

Compensation: $72,400.00/Year - $103,400.00/Year

Benefits

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: EchoStar Benefits.

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.

Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Echo Star will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process.

EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact leaves@dish.com if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish)

Candidates must be willing to participate in at least one in-person interview, which may include a live whiteboarding or technical assessment session.

The Engineer I will maintain the resiliency and operational aspects of the DISH Wireless network. Will analyze service and system issues, determine root-cause for failure and develop corrective actions. Corrective actions can range from configuration changes to developing new operational procedures. Will contribute to on-going process improvement reviews using Key Performance Indicator (KPI) metrics to eliminate errors, maximize hardware/software efficiencies and increase service up-time leading to an overall excellent customer experience.

Key Responsibilities:

• Provide technical troubleshooting expertise in resolving the incidents escalated to your organization
• Working knowledge of 5G Core, IMS and Messaging solutions
• Handle Outages/Service degradations, perform initial RCA and coordinate with vendors, Engineering teams to compose final RCA
• Lead troubleshooting bridges with internal & vendor teams as needed
• Engage and escalate issues with Core Tier III / Engineering team when critical, time sensitive support and resolution is needed
• Work with technical teams to document troubleshooting steps and methods to improve processes
• Provide lead support with Market Teams to troubleshoot/resolve complex issues
• Engage and escalate issues with vendors when critical/time sensitive support and resolution is needed
• Develop key metrics for performance monitoring and service assurance
• Closely working with the vendors for Incident resolution and RCA
• Knowledge of SA Core, Edge, RAN, Transport, Virtual/Cloud environments, orchestration and FCAPS platforms.
• Work on the 5G Standalone Core Network functions (AMF, SMF, UPF, NRF, BSF, NSSF, SEPP, NEF, SCP & PCF) , IMS ( CSCF, TAS) & Messaging domains.
• Engage with the engineering teams & vendors in helping triage & debug complex network activities
• Work with our performance engineering teams & NOC to establish and continuously enhance the baseline KPIs required to measure the health of our network.
• Engage and escalate issues with the Tier II & III team when critical/time-sensitive support and resolution are needed
• Other duties as assigned
• This position may provide on-call support on a rotational basis

Education and Experience:

• Bachelor’s Degree in Electrical, Electronics, Computer Science or Telecommunications Engineering
• 2+ years of experience working within the Wireless industry on either the carrier or vendor side of the house

Skills and Qualifications:

• Strong E2E knowledge of 5G Packet Core, IMS is preferred
• Troubleshooting experience with network packet captures
• Nokia, Mavenir, Oracle Core experience should be an advantage
• Ability to analyze a high volume of technical data and work in a fast-paced environment
• Strong problem solving, analytical, and time management skills

Visa sponsorship not available for this role