About Dialpad

Dialpad is the leading AI-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, AI-driven insights. Visit dialpad.com to learn more.

Being a Dialer:

At Dialpad, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers.

We thrive on continuous evolution, where every employee leverages industry-leading AI to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: **Scrappy, Curious, Optimistic, Persistent,**and Empathetic.

Your role
As a Revenue Enablement Program Manager, you’ll own the development and delivery of both micro and programmatic training content as the Product Specialist. You will design and facilitate hands-on learning activities and create impactful, easily consumable sales resource materials. You will also support the improvement, simplification, documentation, and successful launches of Dialpad's products, features, and pricing methodologies.

You’ll work closely with Sales Engineering, Customer Success, Product Managers, and Solutions Marketing to bridge technical and tactical gaps through insightful observation, strategic gap analysis, and value-focused execution. You’ll combine creativity and energy with thoroughness and confidence to ensure the successful adoption of new approaches and reduce friction in the selling motion.

You will bring specialized product and industry selling expertise to our Sales, Sales Engineering, and Customer Success teams. This includes fostering a culture of continuous learning and improvement to ensure every seller has the knowledge and skills to hit our revenue goals.

This position reports to our Manager of GTM Training and Enablement and has the opportunity to be based in one of our US Hubs.

What you’ll do

• Product & Pricing SME:

Own product enablement efforts as the primary expert for Dialpad's entire product portfolio, add-ons, pricing workflows, and go-to-market strategy, ensuring process stability.

• Core Revenue trainer for all product or pricing updates and launches.
• Maintain all product and pricing materials in Dialpad's CMS, Highspot.
• Contribute to onboarding efforts for new hires, with a focus on quickly ramping up their product proficiency skills.
• Primarily responsible for relationships with Product Managers, Solutions Marketing, Sales Engineering, and Business Technology.
• Product Launch Enablement Lead:

Consult on end-to-end product strategy, go-to-market dependencies, and pricing navigation.

• Curate all launch-related live training, resources, feedback loops, and reinforcement activities for all Revenue roles.
• Product Readiness for Sales:

Bridge technical and operational gaps to ensure sales mastery in "elite discovery", scoping, quoting & customer growth.

• Partner with Sales Engineering and Revenue leadership to identify gaps in skills or knowledge and design training programs to address them.
• Develop and deliver interactive training workshops, job resources, practice activities, demo certifications, and more.
• Data-Driven Enablement:

Activate internal use of our own Dialpad products, in tandem with other demo tools like Consensus, to efficiently reinforce training and track enablement results against expected outcomes.

• Spearhead product feedback sessions and surveys to help inform the product team and enablement's approach.
• Work closely with the overall Sales Enablement team to ensure that initiatives are aligned and integrated across the business.

Skills you’ll bring

• 2-4+ years of experience in Sales Enablement, Sales, Sales Engineering, or a related role, with experience in supporting or working closely with sales teams, ideally in the UCaaS and CCaaS industry.
• Strong technical acumen, with an understanding of basic sales process and terminology, and how to enable revenue-driving teams for success.
• Excellent communication, facilitation, and presentation skills, with the ability to collaborate effectively with cross-functional teams.
• Experience using Generative or Agentic AI Tools, Docebo (LMS), and Highspot (CMS) preferred.
• Ability to manage multiple projects and deadlines in a dynamic, fast-paced environment.
• A proactive, problem-solving mindset and a passion for continuous improvement.
• Bachelor’s degree preferred.
• Sales experience preferred.

We believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success.

Don’t meet every single requirement? If you’re excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn’t satisfy every qualification, we encourage you to apply.

Dialpad is an equal-opportunity employer. We are dedicated to creating an inclusive environment, free of discrimination and harassment.