About Dialpad

Dialpad is the leading AI-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, AI-driven insights. Visit dialpad.com to learn more.

Being a Dialer:

At Dialpad, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers.

We thrive on continuous evolution, where every employee leverages industry-leading AI to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: **Scrappy, Curious, Optimistic, Persistent,**and Empathetic.

Your role
As the Manager of Corporate IT, you'll lead our global IT infrastructure, services, and corporate security efforts. You’ll work closely with the business to align technology strategy with Dialpad objectives and ensure global compliance. You’ll also help create a unified, resilient security architecture that protects proprietary data and minimizes operational risk. In addition, you’ll help bring a proactive, scalable approach to IT, leveraging modern cloud solutions to support rapid growth across our 11 global offices.

This position reports to our Chief Security Officer and has the opportunity to be based in our Austin, US office.

What you’ll do

• Team Leadership: Lead, mentor, and manage a current global team of six (6) IT specialists, fostering a culture of high performance, collaboration, and continuous improvement.

• Staff Development: Conduct performance reviews, identify training opportunities, and manage career development plans for direct reports.

• Global Support Management: Oversee and coordinate all IT service delivery and support across 11 international office locations and the distributed remote workforce, ensuring consistent quality and availability of services.

• Cross-Functional Collaboration: Partner effectively with various departments (e.g., HR, Finance, Facilities/Workplace) globally to understand their IT needs, align service delivery, and support business objectives.

• Project Ownership: Take ownership of major IT projects from initiation through deployment, ensuring they are delivered on time, within budget, and meet established technical and business requirements.

• Infrastructure Management: Oversee the design, implementation, and maintenance of all corporate IT infrastructure, including networking, servers (on-premises and cloud), telecommunications, and end-user computing.

• Service Desk Operations: Ensure the efficient operation and continuous improvement of the global IT service desk, focusing on high service levels and user satisfaction.

• Technology Strategy: Develop and execute the long-term technology roadmap for corporate IT, ensuring it scales with the company's growth and remains current with industry best practices and technology innovations (e.g., AI, Agentic AI).

• Security of Corporate IT Services: Partner closely with the Security team to design, deploy, and operate robust IT security solutions, ensuring the protection of corporate infrastructure and data.

• Incident Response: Collaborate with the Security team in supporting threat detection and response processes within the Corporate IT environment.

• Compliance: Ensure IT infrastructure and processes adhere to relevant global regulatory and security compliance standards (e.g., ISO, SOC 2, GDPR).

• Budget Management: Prepare, manage, and track the annual operating and capital expenditure budget for Corporate IT and Security Services.

• Vendor Relations: Manage relationships and contracts with key IT vendors, service providers, and consultants, ensuring cost-effectiveness and high service quality.

Skills you’ll bring

• Experience: 8-10 years of progressive experience in Information Technology, Infrastructure Management, or Corporate IT Security. Demonstrated experience managing scalable IT infrastructure and security programs within a SaaS company is highly preferred.

• Management Experience: 3-5 years of experience successfully managing and leading a technical team, preferably in a global environment.

• Empathy: Your role is to help enable employees to perform in their jobs by providing an optimal work environment. A customer-service mindset with a focus on delivering high-quality user experiences is critical to this role.

Technical Expertise: Proven experience in operating and managing security, automation technology, and automation programs, including experience in configuring, deploying, and leading:

• Implementation and governance of cloud-based identity and access management (IAM) and identity provider (IdP), including Okta, Google Workspace, SSO, SAML, and SCIM across enterprise environments.

• Mobile Device Management systems (MDM), such as Jamf, Kandji, Microsoft Intune.

• Administration of core enterprise SaaS platforms (e.g., Google Workspace, Atlassian), including provisioning automations and integration workflows.

• IT assets including endpoints, office networking, and A/V conferencing systems.

• Project Management: Demonstrated ability to own and deliver complex, cross-functional IT projects (e.g., new system implementations, office build-outs, etc.).

• Financial Acumen: Experience with budget planning, forecasting, and expense management.

• Education: Bachelor's degree in Computer Science, Information Technology, or a related field. Relevant certifications (e.g., PMP, ITIL, CISSP, CompTIA Security+) are a plus.

• Excellent written and verbal communication skills, with the ability to articulate complex technical issues to non-technical stakeholders.

• Strong problem-solving and analytical capabilities.

• Passion for solving complex problems through technology (e.g., automation, AI) to minimize manual processes and improve efficiency.

• Proven ability to manage stress and ambiguity in a fast-paced, global setting.

We believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success.

Don’t meet every single requirement? If you’re excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn’t satisfy every qualification, we encourage you to apply.

Dialpad is an equal-opportunity employer. We are dedicated to creating an inclusive environment, free of discrimination and harassment.