About Dialpad

Dialpad is the leading AI-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, AI-driven insights. Visit dialpad.com to learn more.

Being a Dialer:

At Dialpad, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers.

We thrive on continuous evolution, where every employee leverages industry-leading AI to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: **Scrappy, Curious, Optimistic, Persistent,**and Empathetic.

Your Role:

As a Sr. Software Engineer in the Billing team, you’ll own different components of our billing system. You’ll work closely with other engineers on the team to build scalable billing APIs. You’ll also help create generic solutions and tools that improve our billing platform and help our support teams. In addition, you’ll help develop the next generation of our billing platform using microservices architecture.

This position reports to our Engineering Manager and has the opportunity to be based in our Kitchener Office.

You enrich the team through your engineering experience. We don’t mind if you come from a frontend, backend, or any other engineering background, as long as you are excited to learn and contribute to the team. You’re the type of person who is really proud when you build a resilient, well-designed, long-term solution that saves everyone time in the long run.

What you’ll do

• You’ll contribute to the architecture of the billing platform to help it scale and support rapid growth in the Dialpad customer base.

• Build reusable, well defined APIs that are consumed in product code.

• Monitor for performance and accuracy of how we bill our customers.

• Build automated tools to enable our customers and support teams to perform self-service billing operations.

• You’ll collaborate and cooperate with other engineers and product managers in design and code reviews, and translate business requirements into pragmatic technical solutions while discussing and navigating tradeoffs.

• You will identify classes of problems across the system and come up with solutions in the form of a long term engineering roadmap

• Mentor new hires to help the team grow.

Skills you’ll bring

• You bring inquisitiveness to your work and a background with critical stable systems of scale.

• You are experienced with real-time debugging and outages, and have built backend data models that have high performance requirements.

• Bachelor's degree in Computer Science or equivalent practical experience.

• Demonstrated experience with 2+ large production backend systems at scale: designing, building, launching, and maintaining

• Deep experience with cloud-deployed solutions

• Strong backend programming experience whether with Python, Java, C#, Node.js, Ruby, etc.

• Experience designing backends based on microservices architecture.

We believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success.

Don’t meet every single requirement? If you’re excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn’t satisfy every qualification, we encourage you to apply.

Dialpad is an equal-opportunity employer. We are dedicated to creating an inclusive environment, free of discrimination and harassment.