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Diageo
Diageo

Global spirits company

Brand Home Guide

职能市场营销
级别中级
地点Dalwhinnie, United Kingdom
方式现场办公
类型全职
发布2个月前
立即申请

必备技能

Customer Service

Job Description :Brand Home Guide Dalwhinnie Visitor Centre Full-time, Fixed Term Summer Contract ending 31st October 2026Salary: 26,678.31/annum (plus bonus, product allowance, private pension, sharepurchase scheme and many more)

We have an outstanding opportunity to join our dedicated team at our Dalwhinnie Visitor Centre as a seasonal Brand Home Guide. Dalwhinnie is an iconic visitor centre that provides extraordinary visitor experiences to all our visitors from around the globe.  We captivate and educate our guests whilst leading them throughout our full-sensory interactive tour and tasting experiences. Our people are making history every day and act as true ambassadors for this inspiring brand.

About the Distillery:

Dalwhinnie distillery stands in the Cairngorm National Park at the heart of the Scottish Highlands in the village of Dalwhinnie. From this remote but accessible location comes the liquid known as the gentle spirit

If you’ve got a real passion for our craft and our products, help us continue our story and create a future worth celebrating.

This role will require weekend and evening work.

About The Team

This is a chance to be involved in an ambitious and truly one-of-a-kind team where our aim is to create remarkable and unforgettable experiences across each and every one of our venues across Scotland. Our Malt Brand Homes will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It’s a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process.

You will be responsible for:

  • Being an integral part of the visitor centre team, as a Brand Home Guide, you’ll be required to deliver high standards of customer service and an outstanding and memorable visitor experience.

  • Our tours are the opportunity for the public to learn who we are and what we do, you’ll be guiding them around our beautiful distillery representing the brand and Diageo using the full training provided.

  • You will assist with ticket sales and promoting our brand throughout the full experience, from warmly greeting our guests to providing advice and information on the offerings of our outstanding visitor experience.

  • There will be shop duties and upselling products will be required alongside the merchandising of our other products in the retail area.

  • You'll help with the planning and implementation of special events throughout the year.

To be successful in this role:

We’re looking for people with character: driven, resilient and open-minded.  Are you passionate about customer service and a team player? We certainly hope so!

  We’re looking for someone who values the importance of working in a team and being able to build strong working relationships with customers as well.  Ideally you will have insight into the drinks industry or worked within a hospitality environment.

Working with Us:

Join us and you can also expect a highly competitive and flexible rewards and benefits package including:

  • Product allowance

  • Contributory pension scheme

  • Competitive annual bonus (dependent on performance)

  • Generous holiday allowance

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.

Worker Type :

Fixed Term Contract (Fixed Term)

Primary Location:

Dalwhinnie Visitors Centre:

Additional Locations :Job Posting Start Date:

2026-02-10

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关于Diageo

Diageo

Diageo

Public

Diageo plc is a British multinational alcoholic beverage company headquartered in London, England. It operates from 132 sites in nearly 180 countries.

10,001+

员工数

London

总部位置

$85B

企业估值

评价

10条评价

3.7

10条评价

工作生活平衡

2.8

薪酬

4.0

企业文化

3.5

职业发展

3.2

管理层

3.0

68%

推荐率

优点

Good colleagues and collaborative environment

Great learning and growth opportunities

Competitive salary and excellent benefits

缺点

High stress, pressure and burnout

Long hours and overwhelming workload

Limited remote work and upward mobility

薪资范围

94个数据点

Junior/L3

Mid/L4

Senior/L5

Junior/L3 · Marketing

0份报告

$47,068

年薪总额

基本工资

-

股票

-

奖金

-

$39,988

$54,148

面试评价

38条评价

难度

3.4

/ 5

时长

14-28周

录用率

37%

体验

正面 66%

中性 18%

负面 16%

面试流程

1

Phone Screen

2

Technical Interview

3

Hiring Manager

4

Team Fit

常见问题

Technical skills

Past experience

Team collaboration

Problem solving