Retail Sales Representative

The Retail Sales Representative at DHL is responsible for achieving revenue targets through effective promotion and sales of products and services. The role requires a bachelor’s degree, strong sales and customer service skills, and fluency in English and Arabic. Candidates should have a proactive approach and the ability to build strong customer relationships. Previous retail sales experience is preferred. As a Retail Sales Representative at DHL, you will be responsible for achieving revenue targets by promoting and selling DHL’s products and services. You will serve as a key point of contact for customers, ensuring their needs are met with professionalism and efficiency. Your role will involve building strong customer relationships, processing shipments accurately, and contributing to team performance.

Location:

West Cairo (Mohandessin, Dokki, Zamalek, Haram, Shiekh Zayed, 6th of October city, Downtown and others)

Role Purpose:

Achieve revenue targets through effectively promoting and selling DHL’s products and value-added services.
Ensure that collection and deliveries of shipments are processed as per network standards and provide a competent, courteous, efficient and proactive point of contact for customers.

Key Activities:

• Represent DHL professionally and respond to customer needs in a courteous manner.
• Build and maintain strong relationships with customers.
• Work proactively to support teamwork, shuttle operations, and overall performance.
• Deliver fast and professional service, recognizing the urgent nature of express shipments.
• Follow DHL procedures, ISO standards, and safe working practices.
• Maintain solid knowledge of DHL network, products, and services to provide accurate information.
• Report recurring issues promptly for corrective action.
• Accurately process shipments and ensure correct data entry for flawless airwaybills.
• Promote and sell DHL’s value-added services and contribute to the Sales Lead program.
• Suggest improvements to processes, systems, and services to enhance customer experience.
• Work both independently and with the team to achieve goals and foster team spirit.
• Ensure shipments, documents, and invoices are completed and recorded by end of shift.
• Manage supplies, track cash sales, and submit daily cash summaries to Accounts.

Qualifications:

• External

• Bachelor’s degree from a recognized university.

• Ability to achieve sales targets and overcome challenges.

• Previous experience in retail sales preferred.

• Fluent in English and Arabic, with excellent verbal and written communication skills.

• Proficient in Microsoft Office (Word, Excel, PowerPoint).

• Skilled in building and sustaining strong customer relationships.