Retail Outlet Officer

DHL Express Laos Sole Company Limited, established in 1995, is the foremost and the market-leading International Air Express company in Laos. With state-of-the art systems for handling and processing International Air Express shipments, DHL Express Laos is committed to maintain its leading position as the preferred air express operator and a dependable business partner to its customers. DHL Express Laos Sole Company Limited is looking for motivated persons to fill its vacancy of the Retail Outlet Officer

Retail Outlet Officer: 01 Position Work location: Vientiane Capital

Nature & Scope of the Job:

· Ensure deliver professional service to all walk in and account customer at all times.

· Proactive selling DHL services, such as TDD, SII and PDN to ensure to tap on every business opportunity and acquire optimize revenue

· Provide after sales service to customers by register special pre-alert and follow up special request from customer

· Ensure the updated customer information is share with respective sales and responsible for all service-related information is file and update.

· Answer both walk-in and telephone enquiries

· Provide support in processing the redemption service for marketing campaign.

· Maintain retail outlet clean and tidy.

Requirements:

· Male or Female

· Experience in customer service and telesales environment in a service or transportation industry is preferable.

· Good in written and communication skills, both of Lao and English

· Pro-active & Reliable person and able to work in teams.

· Good computer skill (MS office)

· College degree or above is preferable.

· Be able to work full time

All interested applicants should apply letter, resume, current photo and supporting documents in English to:

DHL Express Laos Sole Company Limited, by addressing

“Retail Outlet Officer”

Unit 5, P3 Road, Phonsavang Village,

Chanthabuly Dist, Vientiane Capital, Laos

Tel. 021 418100, 264200. Fax 021 418101

Or email to [vtehr@dhl.com](mailto: vtehr@dhl.com)The deadline for application is 31 May 2026.Only short-listed candidates will be contacted.