Senior System Support Specialist

The Senior System Support Specialist at DHL IT Services is responsible for providing second-level support for Middleware technologies, including IBM MQ and Kafka. This role requires strong troubleshooting skills and the ability to collaborate with cross-functional teams to resolve incidents. Candidates should have expertise in cloud platforms like Azure and operating systems such as Red Hat Linux and Windows. Strong English communication skills are essential for effective collaboration in a multinational environment. The position offers opportunities for professional growth and development within a diverse team. As a Senior System Support Specialist at DHL IT Services, you will play a crucial role in providing second-level support for Middleware technologies, including IBM MQ and Kafka. You will work closely with cross-functional teams to troubleshoot and resolve incidents, ensuring the smooth operation of our systems. Your expertise in cloud platforms like Azure and operating systems such as Red Hat Linux and Windows will be essential in this role. Strong English communication skills are required for effective collaboration in our multinational environment.

Your IT Future, Delivered Senior System Support Specialist

With a global team of 5600+ IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions. We work beyond global borders and push boundaries across all dimensions of logistics. You can leave your mark shaping the technology backbone of the biggest logistics company of the world. All our locations, Malaysia, Czech republic, India, Germany and the Americas earned #Great Place ToWork certification, reflecting our commitment to exceptional employee experiences.

Digitalization. Simply delivered.

At IT Services, we are passionate about Middleware. Our Global Middleware Messaging team is continuously expanding. No matter your level of System Support Specialist proficiency, you can always grow within our diverse environment.

#DHL #DHLITServices #Great Place #Middleware #MQ #Kafka #Messaging #Web

Grow together

Timely delivery of DHL packages around the globe in a way that ensures customer data are secure is in the core of what we do. You will provide second level day-to-day operations support for all Middleware technologies (Web Sphere MQ, Kafka, Weblogic Application Server, Web Sphere Application Server, Tomcat, IIS, SFTP, Jboss, Apache) virtualization platform and infrastructure operations that underpin the delivery of business solutions. You will help investigate and resolve incidents, which were not resolved in lower support levels. Sometimes, issues might get tricky and this is where cooperation on troubleshooting with other IT support teams and specialists will come into play. You will also work with product vendors for incident escalation, bug and security fixes.

Ready to embark on the journey? Here’s what we are looking for:

As a Senior System Support Specialist, having IBM MQ is a huge plus. Very good knowledge of Kafka, Web ,Middleware Technologies and Public Cloud(Azure) will also be an integral part of this role.

You are an Infrastructure and Middleware aficionado, therefore you have a good understanding of different OS platforms such as Red Hat Linux, Windows and Openshift. You are able to work independently, prioritize and organize your tasks under time and workload pressure. Working in a multinational environment, you can expect cross-region collaboration with teams around the globe, thus being advanced in spoken and written English will be certainly useful.

An array of benefits for you:

• An extra week of holiday (25 days/year), 6 Self-sickness days, Full compensation for up to 10 days absence due to illness/year, Up to 3 additional personal paid days off for long-term service

• Annual bonus

• On-going professional & technical training and certifications

• Flexible working hours with home office possibilities

• Edenred Cafeteria program including fully covered lunch vouchers; pension/life insurance, medical membership

• Multisport card, Discounts with selected partners, Company events and Health Days, Fruit days, One-time maternity grant, Opportunity to buy Deutsche Post AG shares at a discount, and much more

Great Team

Hi, my name is Andreses Roque-Lontok and I’m a team manager. I started my career at DHL IT Services back in 2009, when I took a role as Systems Engineer in the Middleware team. Gaining more hands-on experience with Middleware has always fascinated me. In 2021, I moved to a management role, being Global Manager of Messaging Team. Together with the strong support of a multinational & diverse team, we are working on our common ambition – technology. Looking forward to having you onboard!

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other protected characteristic.

**Your IT Future, Delivered Senior System Support Specialist Responsibilities - The candidate will be responsible for providing second-level day-to-day operations support for all Middleware technologies.

• You will investigate and resolve incidents that were not resolved in lower support levels.
• The role involves cooperation on troubleshooting with other IT support teams and specialists.
• You will work with product vendors for incident escalation, bug, and security fixes. Skills
• IBM MQ - Kafka
• Web Sphere MQ - Weblogic Application Server
• Web Sphere Application Server
• Tomcat
• IIS - SFTP - Jboss
• Apache
• Azure
• Red Hat Linux
• Windows
• Openshift
• Incident Management
• Troubleshooting
• Cross-region Collaboration
• Task Prioritization
• English Fluency**