Sr. Specialist, Network Control Group

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The role is responsible for managing the performance of aircraft arrivals and departures across the entire DHL network. It coordinates, gathers, and distributes up-to-date information regarding flight status and alternative and/or contingency plans to ensure the rapid movement of customer shipments, while managing optimal performance. The position leads and coordinates contingencies with relevant stakeholders.

Main Responsibilities:

• Controls the movement of materials through the network, determining the most efficient and cost-effective means available to meet company delivery requirements and schedules, and rerouting in response to irregular operations.
• Ensures the efficient and safe operation of the network, communicating with locations, distribution centers, contracted carriers, and other departments as required.
• Collects and monitors minute-by-minute data on all DHL materials moving within the network, acting as the central source of information for Service Centers and Operations.
• Assists in decisions regarding the need for irregular aircraft routing or the addition of a charter aircraft to a route.
• Evaluates shipment specifications and authorizes the movement of oversized or overweight shipments.
• Coordinates material movement by approving or denying air movement requests for shipments that exceed DHL size parameters.
• Monitors and assists with ground movements of aircraft and personnel.
• Acts as the information exchange center for all dangerous goods, including identification, handling, and emergency procedures, in accordance with the DHL General Operations Manual.
• At higher levels, may provide functional guidance, advice, and/or training to less experienced Hub, Gateway, or terminal warehouse professionals.

Qualifications – External

• Degree in Aeronautical Engineering, Industrial Engineering, Business Administration, Aircraft Dispatch, or related fields.
• 2–3 years of experience in the aviation sector (crew scheduling, administration, aircraft fleet scheduling and control).
• Knowledge of Aeronautical Law (desired).
• Airline contract management (desired).
• Ground Handling Service Agreement (SGHA) contract management (desired).
• Advanced English.
• Advanced level of Microsoft Office – Office 365.
• Strong communication skills.
• Availability to work 24x7 (rotating shift schedule).