Key Account Manager

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.

Would you like to become part of the world's most international company?

A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!

YOUR TASKS

• Customer management, strong client relationships, negotiate renewals and resolve customer issues.
• Regularly update relevant departments such as business service support and operations on matters related to national customer key accounts.
• Collaborate with various DHL entities to create and deploy strategies on a national level to improve the customers’ overall competitive advantage in order to maximize the customers’ lifetime value to DHL.
• Responsible to manage sales and pricing activities over defined national customers portfolio.
• Propose plans and recommendations to improve sales and provide customized support services to clients.

YOUR PROFILE

• Bachelor Degree (or equivalent).
• 5-7 years’ experience in major account management, preferably in the Express service industry.
• Excellent communication (written and verbal), negotiation, interpersonal, planning and organizing skills.
• Can perform under pressure and take initiatives.
• Should be able to focus on identifying and understanding each customer’s needs. Expresses and acts on desire to assist customers in an efficient and friendly manner.
• Have an understanding of supply chain management and express logistic business practices.
• Proficient in MS Office applications.

OUR OFFER

• Strong career support in an international environment.
• Great culture and colleagues.
• Multifarious benefit program.

Do you see a personal challenge in these versatile and responsible tasks? Then apply now!