Senior Manager, Product Capacity Management, Starbroker

The Senior Manager of Product Capacity Management will lead capacity management strategies at the district level, ensuring alignment with commercial objectives. Responsibilities include managing freight allocations, developing carrier management plans, and enhancing service quality. The role requires over 8 years of experience in logistics and strong stakeholder influence.

Job Purpose

Participate in design and ensure implementation of capacity management strategy at district level to support the commercial strategy in line with business; objectives, corporate guidelines and policies

Differentiator

Lead the sub-function on a country level

Establish and implement strategies that have short to long-term (1-5 years) impact on business results in alignment with global and functional objectives

Key Tasks

• Design and execute capacity management activities

• Ensure providing allocation and reservations of freight on planned linehaul and flights required for hub and operations performance

• Guide district on product and capacity management

• Ensure the development and implementation of products for various Starbroker customers and products including perishables, pharmaceutical, aviation, etc.

• Lead the development of Starbroker carrier management and capacity management plans and budgets, and the achievement of productivity targets

• Ensure, that customer and airline requirements and service, cost and budgetary guidelines are met

• Direct the development and maintenance of databases with specific information to enable quick responses to specific network queries

• Build and secure business relationships with customers and airlines

• Ensure the preparation of carrier performance reports and reviews

• Periodically review processes and systems to enhance service quality and alignment with company's direction and long-term goals

• Scan alternatives to enhance services and processes to secure cost-effective and competitive products and negotiate competitive rates with airline suppliers while meeting desired service specifications and transit time targets

• Study issues, determine opportunities and introduce best practices for capacity management focusing on increasing effectiveness and efficiency

• Oversee recent developments of new solutions, services, lane and traffic development

• Analyze complex issues, benchmark, identify opportunities and introduce best practices for capacity management focusing on increasing effectiveness and efficiency

• Execute global procurement strategy

• Ensure adherence to global decisions

Stakeholders

Influence others outside of own job area regarding policies, practices and procedures

Develop strong, trusting relationships with business leaders across DHL

Cooperate with and coordinate 3rd parties e.g. external service providers

Advise customers and key stakeholders on processes, systems and tools

Management Responsibility

Manage experienced professionals who exercise latitude and independence in assignments

Experience Level

More than 8 years

Job Purpose