Associate - Beer, Wines & Spirits

The Associate in the Beer, Wines & Spirits division will support Ocean freight services, ensuring timely task completion and adherence to documentation standards. A bachelor's degree is required, with a preference for logistics or management backgrounds. Candidates should possess effective English communication skills and experience in the logistics or BPO sectors. This role emphasizes collaboration and customer-centric service delivery. As an Associate in the Beer, Wines & Spirits division, you will work on back-end services for Ocean freight, ensuring timely and accurate task completion. You will collaborate with colleagues to improve service quality and meet department SLAs. A bachelor's degree is required, and experience in logistics or BPO is preferred.

Job Title: Associate – BWS

Job Location: Manila

In this role, you will have the opportunity to work upon one or more back-end services for the Ocean freight service line, supporting countries, regions, or global and ensuring timely and accurate completion of tasks/target assigned. You will be part of a larger team, sharing best practices & working upon the services with continuous improvement approach.

Key Responsibilities:

· To understand the requirement of the station’s / country’s documentation and ensure jobs are executed as per standard operating procedures.

· Ensure department SLAs and all Key Performance Indicators are being met as per the agreed delivery guidelines.

· Operate on the services according to the shifts, countries, or regions aligned.

· Deliver a high level of service quality through timely and accurate completion of services.

· Collaborate with colleagues within the business to identify solutions, best practices, and opportunities to improve the service to our business partners.

· Flag any challenges in the operations to the immediate supervisor and business partner in a timely manner.

· Co-ordinate with the relevant stakeholders for regular communication and flow of information as defined for the respective service.

Required Skills/Abilities:

· Bachelor´s degree (any). A degree in logistics, management will be an advantage.

· 0 – 3 years of job experience from BPO or logistics domain – Preferred

· Ocean Freight experience will be preferred

· Good knowledge in MS office

· Effective English communication skills, written and verbal

· Exposure to working with Enterprise Resource Platforms (ERPs) - Preferred

· Good logical reasoning skills

· High level of customer centricity

Job Title: Associate – BWS

Job Location: Manila

• In this role, you will have the opportunity to work upon one or more back-end services for the Ocean freight service line, suppo Responsibilities
• The candidate will be responsible for understanding the documentation requirements of various stations and ensuring compliance with standard operating procedures.
• The candidate will ensure that department SLAs and Key Performance Indicators are met according to delivery guidelines.
• The candidate will operate services according to the shifts and regions assigned.
• The candidate will deliver high-quality service through timely and accurate task completion.
• The candidate will collaborate with colleagues to identify solutions and improve service quality.
• The candidate will flag operational challenges to supervisors and business partners promptly.
• The candidate will coordinate with relevant stakeholders for effective communication. Skills
• Ocean Freight
• Microsoft Office
• Effective English Communication
• Logical Reasoning
• Customer Centricity
• Enterprise Resource Platforms
• Collaboration
• Service Quality
• Documentation
• Stakeholder Communication
• Continuous Improvement
• Logistics Management Education
• A bachelor's degree in any field is required.
• A degree in logistics or management is preferred.