Network Control Group Agent (Transportation)

DHL Express - Connecting People Through Quality and Exceptional Service

DHL, a leader in express delivery since 1969, operates in over 220 countries and territories. We strive to be the Employer of Choice and a Great Company to Work for All, creating value for our People, Leaders, Customers, Suppliers, and Communities. Recognized as the No. 1 World’s Best Workplace™ by Great Place to Work and Fortune Magazine, we maintain the highest standards of excellence.

We are transforming our operations by embracing digitalization and prioritizing sustainability. Our commitment to diversity, equity, inclusion, and belonging ensures that every individual’s contributions are valued. Join our "Insanely Customer Centric" Team and become a Certified International Specialist—together, we can make a meaningful impact. Start YOUR career with DHL today!

WORKING LOCATION: DHL Central Asia Hub, Hong Kong

YOUR TASKS

Reporting to Network Control Group Supervisor, you will be responsible for

• Handle shipments booking enquiries from overseas countries in DHL network and proper arrangement of booking with airlines to ensure successful uplift
• Provide clerical support to the team, preparing regular reports and ULD inventory management in Central Asia Hub

YOUR PROFILE

• Post secondary education or Diploma holder or equivalent
• Minimum 3 years’ customer services or clerical experience or university graduate in Logistics or Transportation with less working experience
• Experience in industry such as transportation, logistics, airlines, airport operations, freight forwarding or express is an advantage
• Good typing skills and familiar with using MS Word and MS Excel
• Fluent spoken English and Cantonese, Putonghua is preferred
• Good telephone manner and customer services skills
• Willing to work on 24-hour shift duties