Senior Associate - Customer Data Management (Contract)

PRIVATE AND CONFIDENTIAL:

Job Description

• To ensure all CMF requests received from Business Partners are completed.
• To ensure all Tariff requests received from Business Partners are completed.
• To ensure System update such as reference data , fuel surcharge, RARG received from Business Partners , Area or Regional office are completed.
• To ensure all CMF mass updates are completed To support GPI and SPA updates.
• Ensure all queries actively and aggressively solved in timely manner -Recommend process improvements to the senior
• Ensure the execution of processes, related to Billing, in accordance with SLA’s, aiming to achieve the strategic objectives for the Billing operation in the own department.
• To work on own initiative, under pressure and according to prescribed deadlines Contribute to achieve team KPI Ensure timely update, implementation and compliance with all SOPs and ICF.

Qualifications

• Fresh graduates are welcome to apply.
• Proficient in English (verbal and written).
• Candidate must possess at least a Diploma or Degree.
• Knowledge in Billing and Business processes is preferable.
• Good Knowledge of MS Office including strong command on MS Excel.
• Demonstrating a high level of commitment, energy, resilience and tenacity in doing the job.