Operations Executive (Inbound Incharge)

The Operations Executive will oversee inbound operations at the service center, ensuring adherence to workflows and SOPs. The role involves monitoring shipments, planning delivery schedules, and conducting staff briefings to communicate operational changes. The ideal candidate will focus on reducing undelivered shipments and enhancing profitability.

Ensure adherence to the operational workflows and standard operating procedures (SOPs) defined for service centre inbound operations

Monitor the daily in scan and out scan of shipments and related paperwork

Check pre-alerts to track daily loads at the service centers and plan delivery schedules accordingly

Conduct daily staff briefings, including communication regarding any operational changes, route changes etc

Check and hand over delivery sheets to the delivery staff

Ensure safe, timely and profitable delivery of shipments to customers and reduce instances of undelivered shipments, RTOs etc

Ensure adherence to the operational workflows and standard operating procedures (SOPs) defined for service centre inbound operations

Monitor the daily in scan and out scan of shipments and re Responsibilities

The candidate will be responsible for ensuring adherence to operational workflows and standard operating procedures for inbound operations.

The candidate will monitor the daily in-scan and out-scan of shipments and related paperwork.

The candidate will check pre-alerts to track daily loads and plan delivery schedules accordingly.

The candidate will conduct daily staff briefings regarding operational and route changes.

The candidate will ensure safe, timely, and profitable delivery of shipments to customers. Skills

Operational Workflows

Standard Operating Procedures

Shipment Monitoring

Delivery Scheduling

Staff Briefings

Operational Changes Communication

Route Planning

Customer Delivery

Problem Solving

Profitability Management

RTO Reduction

Communication Skills