Operations Executive (Communication Executive)

Purpose

Responsible for all inbound, outbound and transit operations at the Ground Hub during the shift; Ensure timely and accurate connections of shipments onto the ground network during the shift

2.

Key Responsibilities:

Responsibilities:

Operational

· Supervise the entire shift operations in terms of inbound, outbound and transit operations for shipments mainly in terms of tally, documentation and loading operations for

o Ensuring timely and accurate connections of shipments onto the approved ground network

o Ensuring the timely and accurate dispatch of inbound loads to the respective service centers/ PUDs/ DCs/ directly to customers during the shift

· Ensure on time arrival and departures of all loads during the shift; Coordinate with origin to provide information on load arrivals and ensure timely further connections of shipments to destination as per scheduled runs

· Ensure smooth conduct of activities related to Point to Point operations, Multi-level billing operations and EDL/ ODA operations during the shift

· Manage connections of daily inbound and outbound shipments on the rail network

· In case of Rail operations, ensure timely load connections and receipt of loads to and from the railway stations

· Ensure appropriate and accurate completion of paperwork and documentation for necessary regulatory clearances (octroi, sales tax, etc.) for all inbound, outbound and transit loads during the shift

· Coordinate with check-posts and nakas for clearance of shipments

• Oversee the work of supervisors in the shift to ensure adherence to the operational workflows, and Standard Operating Procedures (SOPs) at the ground hub

• Coordinate and manage all cases of network changes, priority runs, misconnections, etc. occurring during the shift; Provide communication regarding the same to the concerned PUD Centers / Service Centers

• Ensure code updations for misconnections, misroutes, wrong tagging, or any such issues and ensure mail communication to the required locations regarding the same

• • • Handle all exception cases during the shift; On a daily basis check on the exceptions of the previous shifts and ensure follow up for closure/ resolution of the same

• Ensure availability of sufficient vehicles during the shift for inbound / outbound operations

• Provide inputs for fleet requirements and ensure availability of sufficient vehicles for network and feeder runs

• Oversee vehicle placement at bays and monitor the tally and loading operations during the shift

• Undertake SLAH (stock lying at hub) checking for the shift and take appropriate action for the same

• Handle all internal/ external communications during the shift for smooth operations

• Check and revert on mails from management, in conjunction with relevant departments

• Check attendance and leave data for all staff in the shift; Plan daily operations within the shift as per the loads and attendance

• Conduct daily staff briefings, including communication regarding any operational changes in the shift

• Support the Head – Ground Hub in shift planning

• Ensure safe handling of all shipments and report any damage cases to the origin

• Ensure adequate manning of the Ground Hub during the shift in terms of full-time employees, PDAs, loaders, etc.

• Monitor performance of staff during the shift and support in conduct of regular trainings for regular staff, PDAs, loaders, etc. in line with the training programmes designed centrally

• Responsible for generation of all MIS related to Ground Hub operations during the shift

People

• Provide direction, guidance and support to the employees to help them discharge their duties effectively

• Ensure capability building for the team

3.

Key Result Areas and Key Performance Indicators:

S.

No Key Result Areas Key Performance Indicators:

1. Ensure service quality and excellence in the Ground Hub · Timely connectivity of inbound loads to the PUD / DCs (% compliance)

· % Stock lying at hub (SLAH)

· Timely updation of status (in scan, out scan, exceptions, pre-alerts etc) in the system (% compliance within TAT)

· Adherence to SOPs (measured in terms of number of non-compliances/ deviations) as observed in audit:

· Number of instances of misroutes and misconnections

2. Ensure Network Health in the shift · Adherence to network timelines ( number of instances of delays in departure schedules of network vehicles) in the shift

· % connectivity of shipments picked up within the cutoff times to the scheduled network runs in the shift

3. Ensure Performance Driven Culture · Adherence to Performance Management system timelines and guidelines

Purpose

Responsible for all inbound, outbound and transit operations at the Ground Hub during the shift; Ensure timely and accurate connections of shipments onto the ground network