Associate - Beer, Wine & Spirits

The Associate in Beer, Wines & Spirits will support back-end services for the Ocean freight service line, ensuring timely and accurate task completion. A bachelor's degree is required, with a preference for logistics or management backgrounds. Candidates should possess strong communication skills and experience in the logistics or BPO sector. This role emphasizes collaboration and customer service excellence. The Associate in Beer, Wines & Spirits will be responsible for supporting back-end services for the Ocean freight service line. This role involves ensuring timely and accurate completion of tasks, collaborating with colleagues, and maintaining high service quality. A bachelor's degree is required, and experience in logistics or BPO is preferred.

Job Title: Associate – Beer, Wines & Spirits

Job Location: Manila

In this role, you will have the opportunity to work upon one or more back-end services for the Ocean freight service line, supporting countries, regions, or global and ensuring timely and accurate completion of tasks/target assigned. You will be part of a larger team, sharing best practices & working upon the services with continuous improvement approach.

Key Responsibilities:

• To understand the requirement of the station’s / country’s documentation and ensure jobs are executed as per standard operating procedures.
• Ensure department SLAs and all Key Performance Indicators are being met as per the agreed delivery guidelines.
• Operate on the services according to the shifts, countries, or regions aligned.
• Deliver a high level of service quality through timely and accurate completion of services.
• Collaborate with colleagues within the business to identify solutions, best practices, and opportunities to improve the service to our business partners.
• Flag any challenges in the operations to the immediate supervisor and business partner in a timely manner.
• Co-ordinate with the relevant stakeholders for regular communication and flow of information as defined for the respective service.

Required Skills/Abilities:

• Bachelor´s degree (any). A degree in logistics, management will be an advantage.
• 0 – 3 years of job experience from BPO or logistics domain – Preferred
• Ocean Freight experience will be preferred
• Good knowledge in MS office
• Effective English communication skills, written and verbal
• Exposure to working with Enterprise Resource Platforms (ERPs) - Preferred
• Good logical reasoning skills
• High level of customer centricity

Job Title: Associate – Beer, Wines & Spirits

Job Location: Manila

• In this role, you will have the opportunity Responsibilities
• The candidate will be responsible for understanding the requirements of the station’s documentation and ensuring jobs are executed as per standard operating procedures.
• The candidate will ensure department SLAs and all Key Performance Indicators are being met as per the agreed delivery guidelines.
• The candidate will operate on the services according to the shifts, countries, or regions aligned.
• The candidate will deliver a high level of service quality through timely and accurate completion of services.
• The candidate will collaborate with colleagues within the business to identify solutions, best practices, and opportunities to improve the service to our business partners.
• The candidate will flag any challenges in the operations to the immediate supervisor and business partner in a timely manner.
• The candidate will co-ordinate with the relevant stakeholders for regular communication and flow of information as defined for the respective service. Skills
• Ocean Freight
• Microsoft Office
• Effective Communication
• Logical Reasoning
• Customer Centricity
• Enterprise Resource Platforms
• Collaboration
• Documentation
• Service Quality
• Logistics Management
• Problem Solving
• Stakeholder Communication Education
• A bachelor's degree in any field is required.
• A degree in logistics or management will be an advantage.