Manager, Warehouse Operations

The Manager of Warehouse Operations at DHL is responsible for overseeing daily warehouse operations, ensuring service levels are met, and driving operational excellence. The role requires a degree in Logistics or Supply Chain Management and a minimum of 5 years of experience in Operations Management. Proficiency in Excel, along with skills in VBA, Access, SQL, and PowerBI, is preferred. Strong communication skills and the ability to manage relationships with customers and staff are essential. As a Manager of Warehouse Operations at DHL, you will oversee the daily operations of the warehouse, ensuring that service levels are met and operational excellence is achieved. You will manage relationships with customers and staff, drive high performance within your team, and promote best practices across the organization. Your role will involve analyzing opportunities for warehouse automation and supporting joint projects with customers.

About us

At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent over the world. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.

Under the DHL Supply Chain umbrella, one of the business units of DHL, we provide customized logistics and industry solutions in the areas of supply chain management, warehousing, distribution, value added services, and lead logistics provider services for our customers – helping them deliver better results everyday.

Responsibilities

• To ensure delivery of SLA's with customer in a fast growing sector, including managing/implementing operations in accordance with the DSC standards.
• Reviews monthly operational performance with site customers and provide solution to drive for operational excellence
• Build a strong win-win customer relationship so as to ensure customer retention and development solution to growth existing business
• Frequently review, align and keep management team updated on operational issues and performances indices such as utilization, productivity, space and resources management, training and hiring
• Manage the planning process to ensure all daily operation activities are executed and meet according to the customer service levels
• Drive high performance in own team with focus on quality, service and cost
• Actively promote the exchange and adoption of Best Practices within the country to leverage collective learning and to improve consistency and productivity
• Continually review and improve business processes to improve service quality and productivity
• Manage the effective implementation and use of the appropriate technology in all sections of the service chain, to enhance service and improve productivity
• Analyse opportunities for warehouse automation
• Project management support for joint projects with Customers as well as internal projects

Requirements

• Degree in Logistics / Supply Chain Management preferred.
• Minimum 5 years experience in Operations Management
• High proficiency in Excel. VBA, Access, SQL, PowerBI skills will be an advantage
• Must be highly motivated and able to supervise headcount and manage relationships with all levels of staff and customers
• Have excellent verbal, written and presentation skills

At DHL Supply Chain we take pride in our commitment to fostering a workplace that celebrates diversity and promotes inclusion for all. We believe that the diverse backgrounds, perspectives, and experiences of our employees are integral to our success. Our inclusive culture is built on the principles of equality, respect, and belonging, where every team member is valued and empowered.We actively encourage individuals from all walks of life, regardless of age, race, gender, sexual orientation, religion, nationality, disability, or any other characteristic, to apply for positions with us. We are dedicated to providing equal opportunities, removing barriers, and creating an environment where everyone feels they truly belong.

• About us At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent over the world. We provide challenge and opportunity for personal and professiona Responsibilities
• The candidate will be responsible for managing and implementing operations in accordance with DSC standards.
• The candidate will review monthly operational performance with site customers and provide solutions to drive operational excellence.
• The candidate will build strong customer relationships to ensure retention and develop solutions for growth.
• The candidate will manage the planning process to ensure daily operation activities meet customer service levels.
• The candidate will drive high performance in their team with a focus on quality, service, and cost.
• The candidate will promote the exchange and adoption of best practices within the country to improve consistency and productivity.
• The candidate will continually review and improve business processes to enhance service quality and productivity.
• The candidate will manage the effective implementation and use of appropriate technology in all sections of the service chain. Skills
• High proficiency in Excel is required.
• VBA, Access, SQL, and PowerBI skills will be an advantage. Education
• A degree in Logistics or Supply Chain Management is preferred.