IT Systems Analyst

The IT Systems Analyst at DHL will work closely with stakeholders to design and implement IT solutions tailored to logistics needs. The role requires a minimum of 2 years of experience in WMS and project environments. Strong communication skills and a relevant degree are essential. Join a supportive team focused on quality outcomes and professional growth. As an IT Systems Analyst at DHL, you will collaborate with internal and external stakeholders to design and implement tailored IT solutions that enhance logistics operations. Your role will involve managing customer relationships, leading projects, and ensuring high-quality delivery of IT services. With a focus on Warehouse Management Systems (WMS), you will utilize your expertise to drive innovation and efficiency in our warehouses.

About us

When you work with us you'll find that we deliver results; without compromising on respect. We value each other's differences while recognising individual strength.

We are the world's leading contract logistics company. We create competitive advantages for our customers through customised warehousing and transportation services. We combine our global scale with local knowledge and sector experience.

At DHL Supply Chain (DSC) Australia there's more to a role than the work we do. Whatever your role is, we never forget that you make us who we are. We work hard to make sure a career with DHL is as satisfying and successful as it can be.

Join a supportive work environment where you'll have the tools and training you need to grow and succeed.

DSC is committed to fostering an environment where employees feel comfortable to balance their priorities, work commitments, team engagement and work/life balance in collaboration with their manager, ensuring good and productive outcomes for all. DSC will support flexible working arrangements that are tailored to the individual role requirements

DHL Supply Chain Australia is a Great Place To Work certified.

Please Note DHL Internal applications close on 19/03/2026

In this job you will:

As an IT Systems Analyst at DHL, you will work with both internal and external stakeholders to understand their requirements and then design bespoke IT solutions for their individual needs to ensure their products and needs run smoothly within our warehouses

In a fast-paced environment, where every day is different, you'll have the autonomy to make decisions and be able to continually grown professionally. Use your talents to lead a committed team to greatness and drive the future of logistics, using the latest technology

• Manage, design and implement IT solutions for projects and/or changes to existing services
• Be the Manhattan WMOS Subject Matter Expert
• Act as the SME in requirements gathering & solutions design using sector specific skills/tools
• Be the conduit between our external customers and internal stakeholders
• Manage customer relationships, expectations & communications for the IT component of projects & change
• Utilise project management methodologies to ensure projects are delivered on time, to budget and are of a high quality
• Central IT customer point of contact for assigned projects

You have the following qualities & qualifications:

• Relevant Tertiary degree (Bachelor level or equivalent)

• Essential 2+ years WMS experience in configuration and/or support

• Experience in delivering IT solutions to external customers

• A minimum of 2 years' experience working in a project environment

• System Design with Industry product and/or application knowledge in Logistics and Warehousing

• Excellent personal presentation and strong written & verbal communication skills

• Dedication to delivery, quality outcomes and team participation

• About us When you work with us you'll find that we deliver results; without compromising on respect. We value each other's differences while recognising individual strength.We are the world's leading c Responsibilities

• The candidate will be responsible for designing bespoke IT solutions for logistics operations.

• The candidate will manage customer relationships and expectations for IT projects.

• The candidate will lead project management efforts to ensure timely and quality delivery of IT solutions.

• The candidate will act as the Subject Matter Expert for Warehouse Management Systems (WMS).

• The candidate will gather requirements and design solutions in collaboration with stakeholders. Skills

• WMS - System Design

• Project Management

• Stakeholder Communication

• IT Solutions Delivery

• Customer Relationship Management

• Logistics Knowledge

• Warehouse Management Systems

• Requirements Gathering

• Communication Skills

• Team Leadership

• Quality Assurance Education

• A relevant tertiary degree (Bachelor level or equivalent) is required.