Telesales Executive

Description:

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.

Would you like to become part of the world's most international company in the world?

A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!

• Act as Tele Sales customers’ main contact for DHL, responding and satisfying their sales and post sales requirements.
• Build a strong client relationship to ensure that the account performs and grows to its maximum potential, reducing attrition rate and minimizing opportunities for competitors to gain business.
• Manage a portfolio of customers via telephone: Make telephone calls to existing customers on a regular pre-defined call cycle to secure new business and to ensure that individual agreed targets are achieved.
• Provide customer oriented service at all times relating to specific sales issues.
• Liase closely with Sales Channels and other departments within DHL to ensure that a full cost effective service is maintained and that target for the area is achieved.
• Ensure co-operation with other members of the sales team and throughout the sales force.
• Formulate a personal sales plan that incorporates initiatives for identifying and gaining new business prospects and maximizes growth within the existing client base so that the required personal sales results are achieved.
• Manage the revenue growth through Up selling and Cross selling tactics to exceed this budget through calls
• Combine sales skills with DHL product/service knowledge and convert the maximum possible prospect leads into accounts, emphasizing those with maximum revenue potential, in order to increase the size and quality of DHL’s account holders.
• Continually develop knowledge of DHL’s services and general commercial awareness in order to provide the best possible standard of customer service and maximise the department’s contribution to the sales function.
• Adhere to regional standards on profit margins and discount guidelines.
• Open new accounts and ensure they trade profitably.
• Ensure all customer agreements are cost sensitive to ensure a suggested minimum pricing tariff is set and adhered too. Any deviation from this tariff requires management agreement and justification.
• Complete daily and weekly reports to measure individual and department effectiveness and provide figures showing weekly productivity of the department.
• Ensure that customer information is maintained accurately on the customer database.
• Undertake any projects/duties as assigned by the Telesales Manager or Sales Manager Direct Sales

Qualifications:

YOUR PROFILE:

• Telephone skills
• Communication skills (English and local language), spoken and written
• Good command of communicating in Chinese, Korean, Japanese is a plus
• 3 years experience in sales
• Educational Qualifications: Diploma (or equivalent)

OUR OFFER:

• Multifarious benefit programs.
• Strong career support & lots of opportunities in an international environment.
• Training: both online and offline with Global DHL Standards.
• Coaching & Feedback culture allows you to advance further in short-term and long-term development goals.
• Working together based on DHL values of “Respect and Results”.
• Diverse engagement activities under “Best Day Everyday” – our Health & Well-being program.
• Employee hobby clubs, sports championships.

Do you see a personal challenge in these versatile and responsible tasks? Then apply now!

We look forward to receiving your application!