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DHL
DHL

Manager, AFR Operations

RoleOperations
LevelManager
LocationShenzhen, China
WorkOn-site
TypePermanent
Posted1 week ago
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About the role

岗位职责. 与公司内部各相关部门紧密协作,协调处理客户需求,确保服务交付顺畅高效。. 与海外团队及跨部门资源协同合作,统筹处理跨区域客户需求与问题。. 负责处理客户投诉及各类咨询,确保问题得到及时、有效的解决,提升客户满意度。. 维护并深化客户关系管理。. 承担并执行有助于达成各项KPI的日常运营工作,持续提升整体运营效率与服务质量。确保业务运营符合既定标准。. 持续监控供应商绩效表现,依据...

Required skills

Operations Management

Customer Service

Vendor Management

KPI Tracking

Stakeholder Coordination

About DHL

Shenzhen

Headquarters