Customer Service Co-ordinator

Job Title - Customer Service Co-ordinator

Job Purpose

To ensure Due Diligence, AVS duties, alongside a range of other operational functions are completed in a timely and accurate manner.

General Responsibility

• Accurate input of data
• Raising customer orders on the system
• Communication with customers / suppliers to ensure data is received and accurate
• General filing and administration
• Efficient use of available communication tools to confirm all arrangements specific to the transport process and miscellaneous/ancillary transactions
• Assist in the processing of both sales and purchase invoices
• Maintain excellent lines of communication with both customers and suppliers
• Due Diligence
• AVS (added value services) functions
• Reporting

Additional Responsibility

The above duties are not an exhaustive list. The job holder may be required to undertake additional duties as the needs of the business dictate, which may include other areas of the business.

Key Contacts

• Internal staff
• Suppliers
• External Suppliers
• Hauliers

Technical skills

• Experience of Freight Forwarding would be useful

Personal Skills

• Attention to detail
• Excellent communication skills
• Self-motivated and able to work without supervision
• Team player
• Excellent planning and organisational skills
• Ability to communicate at all levels
• Ability to handle queries and difficult, delicate claims related matters in a firm but courteous and pleasant manner
• Ability to work methodically and maintain accurate records at all times for local office/country and Group’s needs
• Able to work to deadlines
• Be able to work under pressure at times as well as prioritise workload

Language Skills

• Excellent verbal and written English

Computer Skills

• Confident use of Microsoft Office Word, Excel, Outlook tools

Education / Qualifications

• Good Standard of General Education

Professional Experience / Skills

• 1-2 years + office experience