GRA Specialist - Epiroc

BE AN ESSENTIAL PART OF EVERYDAY LIFE

DHL Supply Chain is the world’s leading contract logistics provider that combines value-added and management services with fulfilment and distribution. At DHL Supply Chain we are committed to looking after tomorrow & today with our Environment, Social, and Governance (ESG) strategy.

So, what's it like to work for DHL Supply Chain? At DHL we’re proud of our international reach as it brings together people with a wide range of skills, experiences, cultures, and viewpoints. We see the diversity of our employees as a genuine strength and we’re proud of our supportive work environment where employees are given the tools and training, they need to learn, grow and succeed.

We are offering an exciting opportunity for the position of GRA Specialist. In this position you will play a crucial role to support our vision of becoming a great place to work for all.

Role Outline

Manage the GRA Functions at a National level across Consumer and Retail sites. Liaise and support the Lead: Inventory/GRA/PODs/TOMS if there will be any Inventory impact, loss or risk associated to and GRA related transactions. Manage and mitigate returns, admin related matters to the Business.

Key Tasks/ Accountabilities

• To plan, co-ordinate, supervise and report upon the work activities of the GRA and Admin teams, providing effective communication, leadership, motivation, training and development
• Management of the Administration functions at a national level: POD, Scanning, Credits, Queries, Auditing and Filing
• To control all procedures and processes pertaining to the National administration of POD's, uplifts, and queries from the principals
• Manage the follow-up and processing of all outstanding POD's and uplifts across sites
• Management of the POD's and uplifts between the Business and principals
• Management of POD's - batched and sent for scanning
• Ensure all scanning disks are uploaded and that images are retrievable
• Manage the reconciling of all the manifest documents and ensure it is processed accordingly
• Management of all principals' queries and attend meetings as required
• Ensure the update and review of Administration and GRA Standard Operating Procedures, ensuring all staff are trained
• Manage, facilitate and support the OMS process
• Project Management and implementation of Projects, when required
• Manage and maintain appropriate information/reporting systems, providing the Business with monthly and/or weekly reporting
• Manage time and attendance of staff
• Performance management of staff
• Co-ordinate all Admin/GRA/Returns activities across the Consumer and Retail network to ensure compliance and risk prevention
• Take ownership and accountability of Metro file POD scanning, retrieval and KPI management for the supplier to meet contractual KPI's
• Co-ordinate all Consumer and Retail depots in the network, returns to mother depots considering impact across the Consumer and Retail network and capability
• Liaise with DHL IT Lead to ensure compliance between DHL and Metro file document
• IT interface is functional

Functional Experience

• 3 years of similar experience/ environment
• GRA and Admin experience
• WMOS

Education / Qualification / Certification Requirements

• Grade 12 / Matric – Essential
• Educated to university degree level or equivalent professional qualifications

Skills/Competencies

• Good analytical and numerical skills
• Computer literacy (MS Office, transport management systems)
• Ability to work under pressure and independently
• Dedicated to service excellence
• Apply logical thinking
• Self-disciplined and organized
• Ability to present to all management levels

Languages

• English – verbal and written.